Responsibilities

The Director of Knowledge and Enablement will develop and execute a strategic vision for the Knowledge and Enablement function, aligning it with the company’s goals. They will establish a cadence for updating materials, set up systems for measuring training effectiveness, and implement strategies for continuous improvement. This role involves partnering with customer success, sales enablement, human resources, and product teams to plan training priorities and ensure employee onboarding and product feature releases are effectively supported. The Director will also orchestrate content creation, develop custom training options for customers, and lead the growth of the company’s KCS strategy, ultimately driving improvements in customer and employee satisfaction and net revenue retention.