Director, Human Resources Business Operation at Danaher Corporation

Washington, District of Columbia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Diagnostics, BiotechnologyIndustries

Requirements

Minimum of a bachelor’s degree, preferably in Information Systems, Human Resources or related field of study
Experience with Workday HCM, ServiceNow or similar platforms including configurations, business processes and reporting
Understanding of Shared Services environment and technology automation including manager/employee self-service, artificial intelligence (AI), and/or machine learning (ML)
Experienced in case management technologies such as ServiceNow
Drive customer experience excellence
Ability to travel 20% more or less per business needs

Responsibilities

Manage Workday Human Capital Management (HCM) operations for the Americas, including managing the Workday tiered support team while maintaining global alignment
Ensure effective daily management, KPI installation & monitoring, and continuous improvement of Workday HCM technology solutions aligned with operational needs
Align with other regional leaders in HR Technology Operations & Service Delivery
Work with HR Technology Operations Leadership Team to install a “follow the sun” support process by hiring, training, and installing a global team with direct oversight for the Americas team
Partner with Danaher Operating Companies (OpCos) to translate business needs into system solutions and Workday enhancements that improve efficiency and user experience
Lead a team of Workday support technicians across differentiated tiered support levels to ensure efficient and effective resolution of break/fix issues
Effectively train, monitor, and manage tiered support teams
Upkeep Job Aids and refine/harmonize standard work to drive streamlined and automated HR processes through Workday
Partner with HRIT team to create a seamless case escalation and resolution process across functions for excellent end-to-end Workday support
Install operational metrics/KPIs for functional reporting and team daily management to monitor efficiency and effectiveness

Skills

Workday HCM

HR Technology

KPI Monitoring

Team Leadership

Service Delivery

Continuous Improvement

Global Support

System Configuration

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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