Director, Google Customer Engagement Services Practice

Canada

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Product Consulting, Digital Marketing, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, QA & Test Engineering, TelecommunicationsIndustries

Requirements

The Director, Google Customer Engagement Services Practice should have a visionary and results-driven approach with a deep understanding of Google CES products, including Conversational Agents, Agent Assist, and Conversational Insights. Strong strategic thinking, business acumen, and leadership skills are essential to build and scale global capabilities and inspire a high-performing team. Experience in developing and executing strategic roadmaps, identifying new business opportunities, and fostering a culture of innovation is required.

Responsibilities

The Director will lead the growth and expansion of the global Google CES capabilities within TELUS Digital's Global AI team, shaping strategy, driving innovation, and delivering client value through Google's AI technologies. Responsibilities include developing and executing the strategic roadmap for the Google CES practice, identifying new business opportunities, championing Google CES solutions, leading the entire lifecycle of solution development and delivery, and establishing KPIs. The role also involves staying abreast of advancements in Google CES and generative AI, driving the creation of innovative solutions, overseeing technical architecture and delivery excellence, and fostering a culture of continuous learning and innovation within the team.

Skills

Google Cloud AI

Conversational Agents

Customer Engagement

AI Technologies

Digital Product Consulting

Digital Marketing

Data & AI

Strategy Consulting

Business Operations Modernization

Enterprise Applications

Cloud Engineering

QA & Test Engineering

Mobile Apps

Websites

Voice UI

Chatbots

Customer Service

In-store Solutions

WillowTree

Mobile app and web development services

About WillowTree

WillowTree helps clients leverage mobile technologies by guiding them from the initial strategy phase to the launch of mobile products. The company offers a comprehensive range of services, including app development, web development, and digital product design, ensuring that all recommendations are grounded in practical build costs and timelines. WillowTree's team is equipped to handle every stage of product development, from strategy and design to testing and growth. Unlike many competitors, WillowTree focuses on a holistic approach that combines strategic insight with technical expertise, serving high-profile clients like 21st Century Fox and PepsiCo. The goal of WillowTree is to empower businesses to fully realize the potential of mobile technology in their operations.

Charlottesville, VirginiaHeadquarters

2007Year Founded

ACQUISITIONCompany Stage

Consulting, Consumer Software, DesignIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Paid Vacation

Parental Leave

Employee Assistance Program (EAP)

Employee Share Purchase Plan

Risks

Increased competition in digital consultancy may dilute WillowTree's market share.

Integration challenges with acquisitions like PoaTek and Maark LLC could cause inefficiencies.

Reliance on OpenAI's ChatGPT poses risks if licensing or technology changes.

Differentiation

WillowTree integrates enterprise-grade functionality with top-tier consumer UX in mobile apps.

The company has a strong portfolio with Fortune 500 clients like GE and PepsiCo.

WillowTree is recognized for its expertise in conversational AI and voice technology integration.

Upsides

Growing demand for mobile-first strategies boosts WillowTree's app development services.

Expansion in IoT market offers opportunities for connected device solutions.

Rising focus on UX design enhances customer satisfaction and retention.

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