Director, Employee Experience - IT at NVIDIA

Santa Clara, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ITIndustries

Requirements

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent experience
15+ overall years of experience in roles related to Employee Experience, Digital Workplace, UX, or equivalent areas
5+ years of proven leadership experience, managing multi-functional teams and driving critical initiatives
Demonstrated success in defining and executing large-scale, multi-functional experience programs (EX, DEX, internal platforms)
Solid understanding of Employee Workflows, Experience Analytics
Excellent executive communication and influencing skills
Ability to balance strategic vision and operational excellence in fast-paced, high-growth environments
Experience in IT or digital environments, especially working with end-user support, tools, client devices, or technology infrastructure
Ability to influence and lead cross-functional teams without direct authority
Ways to stand out
Experience in large-scale, fast-growth or high-tech organizations
Prior exposure to or understanding of digital experience monitoring tools (e.g. DEX platforms, endpoint analytics, telemetry)
Proficiency in human-centered design, journey mapping, persona development, and design thinking approaches to enable the best employee experience
Prior product leadership experience

Responsibilities

Define and implement the enterprise-wide DEX (Digital Employee Experience) strategy: how devices, networks, applications, self-service tools, support workflows, monitoring, and sentiment analysis combine into a frictionless digital workplace
Define and operationalize Digital Employee Experience (DEX) metrics and dashboards—measuring satisfaction, sentiment, and “time-to-productivity” across IT services
Define key EX and DEX performance indicators (e.g. employee satisfaction, Net Promoter Score, IT tool satisfaction, onboarding experience, time-to-productivity, digital friction scores, support-tickets, etc.)
Champion and guide adoption of DEX measurement tools (e.g. digital experience monitoring, telemetry, endpoint analytics) and synthesis with EX feedback
Lead initiatives to reduce digital friction, improve tool usability, and improve the employee experience across IT tools and services
Partner with different Product Owners, Workplace Services, and Engineering to unify digital touch-points (portals, virtual agents, devices, collaboration tools) into one seamless experience
Define and implement data-driven improvements using AI, automation, and self-healing technologies to improve the end-user journey
Lead and develop outstanding experiences through telemetry, endpoint analytics and sentiment insights

Skills

Key technologies and capabilities for this role

DEXDigital Employee ExperienceEmployee ExperienceIT StrategyMetricsDashboardsNet Promoter ScoreSentiment AnalysisOnboardingEnd-User IT SupportSelf-Service ToolsSupport Workflows

Questions & Answers

Common questions about this position

What education and experience are required for this role?

A Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field (or equivalent experience) is required, along with 15+ years of experience in Employee Experience, Digital Workplace, UX, or equivalent areas, and 5+ years of proven leadership experience managing multi-function teams.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this role remote or does it require office work?

This information is not specified in the job description.

What is the company culture like at NVIDIA?

NVIDIA offers a diverse, supportive environment where everyone is inspired to do their best work, fueled by innovation, great technology, and amazing people.

What makes a strong candidate for this Director role?

A strong candidate is a strategic, innovative, and data-driven leader with 15+ years in Employee Experience or Digital Workplace roles, 5+ years of leadership experience, and expertise in DEX metrics, AI, automation, and partnering across IT and business teams.

NVIDIA

Designs GPUs and AI computing solutions

About NVIDIA

NVIDIA designs and manufactures graphics processing units (GPUs) and system on a chip units (SoCs) for various markets, including gaming, professional visualization, data centers, and automotive. Their products include GPUs tailored for gaming and professional use, as well as platforms for artificial intelligence (AI) and high-performance computing (HPC) that cater to developers, data scientists, and IT administrators. NVIDIA generates revenue through the sale of hardware, software solutions, and cloud-based services, such as NVIDIA CloudXR and NGC, which enhance experiences in AI, machine learning, and computer vision. What sets NVIDIA apart from competitors is its strong focus on research and development, allowing it to maintain a leadership position in a competitive market. The company's goal is to drive innovation and provide advanced solutions that meet the needs of a diverse clientele, including gamers, researchers, and enterprises.

Santa Clara, CaliforniaHeadquarters

1993Year Founded

$19.5MTotal Funding

IPOCompany Stage

Automotive & Transportation, Enterprise Software, AI & Machine Learning, GamingIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Increased competition from AI startups like xAI could challenge NVIDIA's market position.

Serve Robotics' expansion may divert resources from NVIDIA's core GPU and AI businesses.

Integration of VinBrain may pose challenges and distract from NVIDIA's primary operations.

Differentiation

NVIDIA leads in AI and HPC solutions with cutting-edge GPU technology.

The company excels in diverse markets, including gaming, data centers, and autonomous vehicles.

NVIDIA's cloud services, like CloudXR, offer scalable solutions for AI and machine learning.

Upsides

Acquisition of VinBrain enhances NVIDIA's AI capabilities in the healthcare sector.

Investment in Nebius Group boosts NVIDIA's AI infrastructure and cloud platform offerings.

Serve Robotics' expansion, backed by NVIDIA, highlights growth in autonomous delivery services.

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