Director, EMEA Customer Briefing Program at Adobe

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, Digital ExperiencesIndustries

Requirements

10+ years of experience in customer briefing roles with 3+ years leading a briefing team and program for an enterprise sized organization
Experience in a hi-tech business (inferred from context)
Deep understanding of briefing best practices and nuances of large Enterprise customers across EMEA
Seasoned briefing leader who is collaborative, detail-oriented, a strategic thinker
Thrives in a fast-paced environment and consistently delivers exceptional customer experiences
Strong leader, team player, self-directed, able to handle tight deadlines and changing priorities
Ability to think strategically and design flawless operations across the team

Responsibilities

Provide end-to-end briefing program strategy
Deliver 15-20 personalized briefings per quarter
Partner with Sales to design high impact briefings aimed at meeting the customer’s stated briefing objectives and influence deal progression
Manage high-priority strategic accounts, leading complex agendas that often include Adobe and customer C-Suite participation and require a strong understanding of the customer’s business and industry landscape
Create strategic briefing agendas by clarifying key business objectives and aligning with customer needs, sales priorities and active opportunities
Maintain EMEA speaker bureau and identify and secure relevant subject matter experts and discussion leaders aligned to briefing objectives
Maintain a strong understanding of Adobe corporate strategy, products and solutions
Lead pre-briefing calls to facilitate alignment across sales, presenters and discussion leaders on briefing objectives, customer context, opportunity and key messaging
Co-host some briefings alongside Sales to ensure flawless execution and exceptional customer experience
Capture voice of the customer insights and action items and provide post-briefing reports
Evangelize the value of the Customer Briefing Program and related services to sales leadership and account teams, positioning the program as a key differentiator in the sales cycle
Analyze, measure and report briefing program statistics/success/KPIs to management
Lead and campaign management to measure outcome of program
Participate in Sales outreach as part of briefing pipeline development
Partner with our content, IT and facilities teams to bring the latest technology, demos and activations to the London CEC

Skills

Key technologies and capabilities for this role

Customer BriefingProgram ManagementStrategic PlanningEnterprise SalesExecutive EngagementCustomer ExperienceTeam LeadershipEMEA MarketsDeal ProgressionMarketing Collaboration

Questions & Answers

Common questions about this position

What is the location or work arrangement for this role?

The role is based at Adobe’s Customer Experience Center (CEC) in London, UK, as well as in key offices across the region or virtually.

What are the key responsibilities of this position?

Responsibilities include providing end-to-end briefing program strategy, delivering 15-20 personalized briefings per quarter, partnering with Sales for high-impact briefings, managing strategic accounts, creating agendas, maintaining a speaker bureau, understanding Adobe strategy, and leading pre-briefing calls.

What skills and qualities are needed for this role?

The ideal candidate is a seasoned briefing leader with deep understanding of briefing best practices and Enterprise customers, collaborative, detail-oriented, strategic thinker, thrives in fast-paced environments, strong leader, team player, self-directed, and able to handle tight deadlines.

What is Adobe's company culture like?

Adobe is passionate about empowering people to create digital experiences, committed to exceptional employee experiences with respect and equal opportunity, values new ideas from everywhere, and hires the very best.

What makes a strong candidate for this Director role?

A strong candidate has experience leading customer briefings for Enterprise clients in EMEA, strategic planning skills, ability to partner with sales and executives, operational excellence in fast-paced settings, and deep knowledge of customer industries.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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