Job Description

Employment Type: Full-time Location Type: Remote Salary: Not specified

Position Overview

The primary point of contact and leader for client relationships, prioritizing client satisfaction (measured by NPS) through a 360-degree understanding of the account and strategic priorities. This role involves leading cross-functional teams through non-hierarchical leadership to strengthen the relationship between NIQ and the client, while also identifying opportunities to grow the business relationship. The position requires leadership of teams responsible for the relationship between NIQ and its key clients, with strong methodological knowledge of NIQ and its products, and the ability to build positive relationships in complex environments.

Responsibilities

• Generate value-driven relationships with clients as the primary point of contact.
• Own the client relationship and lead the account in coordination with Industry Insights, Account Development, and Client Response teams to provide comprehensive service.
• Possess a deep understanding of the client's strategic needs to define, execute, and follow up on the client account plan.
• Foster positive connections that translate into new sales opportunities for the company.
• Elevate conversations within the client organization at both strategic and service levels.
• Monitor service indicators and the service model.
• Manage and coordinate work teams through non-hierarchical leadership.
• Demonstrate enjoyment in managing diverse, parallel, and interdisciplinary projects.

Qualifications

• Knowledge of Fast-Moving Consumer Goods (FMCG).
• Proficiency in English.
• Advanced Microsoft Office skills.
• Strong interpersonal skills.
• Analytical capabilities.
• Knowledge of NielsenIQ data.
• Negotiation skills.
• Presentation and communication skills.
• Ability to identify business and key clients within accounts.
• Leadership skills, drive, and team management abilities.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee Assistance Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com.

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Our Commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion