Director, Brand

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

As Director of Integrated Marketing (Brand) at Ada, you will be the architect and steward of our global brand presence. In this leadership role, you’ll bring to life a bold and distinct voice for Ada - one that inspires trust, builds loyalty, and positions us as the AI platform of choice for customer service leaders. You will oversee a cross-functional team spanning campaign strategy, creative development, brand design, and social media. Your mandate: to drive measurable business impact through world-class brand storytelling and full-funnel integrated marketing. This includes developing global and regional campaigns, owning our social media strategy, building strategic partnerships, and scaling creative excellence across every customer touchpoint.

About Us

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless.

Ada is an AI transformation platform and partner—combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them.

Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, Canva, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service.

At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you.

Learn more at www.ada.cx.

About You

You’re a brand visionary and execution powerhouse. Equal parts strategist and operator, you know how to blend art and science to cut through competitive markets, shift perception, and generate demand. You understand how to connect the dots across channels, teams, and regions to deliver integrated programs that are both memorable and measurable.

You thrive in fast-paced, collaborative environments. You’re comfortable navigating ambiguity, love rallying teams around big ideas, and are constantly looking for smarter ways to work - especially with AI and automation at your fingertips.

Requirements

• 8+ years in integrated marketing and brand leadership roles at high-growth B2B SaaS companies.
• Experience leading global teams.
• Experience leading multi-million-dollar budgets.

Responsibilities

• Oversee a cross-functional team spanning campaign strategy, creative development, brand design, and social media.
• Develop and execute global and regional marketing campaigns.
• Own the company’s social media strategy.
• Build strategic partnerships.
• Scale creative excellence across all customer touchpoints.
• Drive measurable business impact through brand storytelling and integrated marketing.