Director Account Management at Boingo

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

TelecommunicationsIndustries

Requirements

Minimum of 7+ years of account management experience in telecommunications
Experience with accounts valued at over $1M per year
Proven ability to develop and execute account strategies that drive growth, improve customer satisfaction, and align with business objectives
Exceptional communication and presentation skills, with demonstrated ability to build trust and navigate difficult conversations with candor and professionalism
Solid understanding of the wireless and telecommunications industry
Experience working with aviation representatives, in sports and entertainment at the collegiate or professional level, and with governmental relations in large cities is highly desirable
Proven track record of achieving and exceeding performance goals, with a focus on retention and growth
Strong ability to lead and motivate cross-functional teams to achieve shared goals
Willingness and ability to travel up to 50% or as required to meet customer needs
Proficiency with Salesforce, Microsoft Office Suite, and project management tools
Bachelor's degree required

Responsibilities

Lead and own the complete lifecycle of the client relationship, from onboarding and ongoing satisfaction to strategic growth, with a performance goal of 100% account retention
Actively manage the account to secure renewals and identify and execute on new business and upsell opportunities
Serve as a strong, credible internal voice of the customer, advocating for their needs and navigating internal complexities to get things done
Develop and maintain highly effective relationships with executives and key stakeholders, working collaboratively to align company strategy with account success
Be a skilled negotiator and problem-solver, leading tough conversations and working through complex issues to ensure positive outcomes
Act as the primary liaison between the client and internal teams, including engineering, product, and operations, ensuring a cohesive and unified approach to service delivery
Regularly communicate and present venue performance to company leadership and key stakeholders, providing insights that inform strategic decisions
Travel as much as needed to customer locations, industry conferences, and events, with significant in-person client engagement

Skills

Key technologies and capabilities for this role

Account ManagementClient Relationship ManagementStrategic LeadershipCustomer SuccessNegotiationStakeholder ManagementCross-Functional CollaborationProblem-SolvingUpsellingContract Renewals

Questions & Answers

Common questions about this position

What experience is required for the Director Account Management role?

A minimum of 7+ years of account management experience in telecommunications is required, along with experience managing accounts valued at over $1M per year. Proven ability to develop account strategies, exceptional communication skills, and a solid understanding of the wireless and telecommunications industry are also essential.

Is this a remote position or does it require travel?

This role requires in-person client engagement with a significant amount of on-site interaction and travel as much as needed to customer locations, industry conferences, and events.

What is the compensation or salary for this position?

This information is not specified in the job description.

What are the key performance goals for this role?

The primary performance goal is 100% account retention, along with securing renewals, identifying upsell opportunities, and driving strategic growth.

What industry experience is desirable for this position?

Experience working with aviation representatives, in sports and entertainment at the collegiate or professional level, and with governmental relations in large cities is highly desirable.

Boingo

Provides high-speed Wi-Fi and cellular services

About Boingo

Boingo provides high-speed Wi-Fi and cellular services to a variety of clients, including airports, stadiums, military bases, and multifamily communities. Their services include designing, installing, and maintaining advanced wireless networks that are ready for 5G technology. Boingo's offerings range from Distributed Antenna Systems (DAS) to Wi-Fi solutions, ensuring seamless connectivity for users. What sets Boingo apart from competitors is their comprehensive approach, which includes not only network installation but also ongoing monitoring and customer support. They generate revenue through various channels, such as advertising solutions, mobile carrier traffic management, and connectivity services for residential communities. Boingo's goal is to enhance user experience and operational efficiency by providing reliable and advanced wireless connectivity in high-traffic public venues.

Los Angeles, CaliforniaHeadquarters

2001Year Founded

$87.5MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Phone/Internet Stipend

Gym Membership

Tuition Reimbursement

Parental Leave

Risks

Emerging 5G providers like Verizon threaten Boingo's market share.

Technological advancements require continuous infrastructure upgrades, straining Boingo's finances.

Remote work trends may reduce demand for Boingo's services in physical venues.

Differentiation

Boingo offers end-to-end wireless solutions, from design to customer care.

Boingo's networks are 5G ready, ensuring clients meet growing connectivity demands.

Boingo is a trusted partner for the U.S. military, providing secure connectivity at bases.

Upsides

Increased demand for private 5G networks creates new opportunities for Boingo.

Smart city initiatives drive the need for advanced connectivity solutions, benefiting Boingo.

Hybrid work models increase demand for reliable Wi-Fi in residential areas, expanding Boingo's market.

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