directeur de station at Intercom

Saguenay, Quebec, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

LogisticsIndustries

Requirements

5+ years’ experience at a manager level in a fast-paced environment in logistics industry and in team management
Proven leadership abilities to guide a team working in a fast-paced environment to ensure accuracy, compliance, and a culture of excellence
Strong analytical and problem-solving skills. Ability to quickly understand and identify issues and implement solutions
Ability to effectively prioritize workflow to ensure deadlines are met, adapting to shifting priorities and support the implementation of continuous improvement
Strong interpersonal skills including leadership, conflict resolution and team building abilities
Demonstrates a positive and professional attitude with a hands-on team-oriented work style

Responsibilities

Works with the Regional Operations Manager to set operational goals, measures and reports results on a timely basis
Plans, directs, and implements station operations and administrative support to meet prescribed productivity and service goals
Responsible for preparing and analyzing performance reports in regard to identified Key Performance Indicators (KPI), budgets and forecasts. Monitors results on an ongoing basis and adjusts operations as required
Ensures payroll is accurately approved and submitted in a timely manner
Provides overall direction, support, coaching and leadership to the team in order to achieve the objectives
Provides an unparalleled employee experience and aligns department and individual efforts to the vision, mission and culture
Ensures adherence to policies and procedures for the station
Monitors, measures, coaches and develops direct reports, provides recognition, evaluates and provides feedback on performance, addresses performance and resolves problems
Leads their team in providing the highest level of customer service, both internally and externally, with the goal of continuously improving the customer experience
Leads and promotes a culture where health & safety are priorities

Skills

team management

operations management

KPI analysis

budget forecasting

performance reporting

leadership

coaching

problem-solving

conflict resolution

team building

customer service

health & safety

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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