Digital Sales Account Manager - Grand Island, NY at Thermo Fisher Scientific

Grand Island, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, BiotechnologyIndustries

Requirements

Bachelor’s Degree in a Life Sciences field or related lab experience
Minimum of 0-1 years related work experience (e.g., customer service, telephone experience)
Demonstrated proficiency with computer applications, including MS Word, Excel, Outlook, PowerPoint (Salesforce a plus)
General knowledge of the assigned product portfolio and/or customer segment
Knowledge of life sciences and workflows or hands-on laboratory experience in a research lab setting, particularly in genomics (desired)
Experience in remote selling (phone or digital) and customer consultation (desired)
Ability to communicate in English
Strong interpersonal skills, positive demeanor, and professional mannerisms
Detail-oriented, excellent communicator, self-motivated, and able to work effectively in a multi-task environment
Practical understanding of the sales process & buying cycle
Minimal travel may be required (up to 5%)

Responsibilities

Leverage product features, benefits, scientific techniques, applications, and soft selling skills to follow up and qualify leads, initiate and close sales, and promote company products and services to achieve or exceed growth targets
Manage in-bound inquiries and cultivate customer relationships at assigned accounts
Anticipate evolving customer needs and serve as a trusted partner to deliver outstanding customer experience at pre-identified accounts within North America
Become an expert in specific Biosciences (BID) product portfolios
Respond positively to and expeditiously process all incoming inquiries, email, and meeting requests from customers
Provide a high level of customer service excellence to assist customers digitally through various forms of technology remotely
Triage and troubleshoot customer needs and ensure the customer is directed to the appropriate company resource
Facilitate the information flow between customers, sales reps/account managers, technical sales specialists, customer service, and technical services
Provide quotes, pricing, and promotions to customers based on their unique needs
Log opportunities in Salesforce.com

Skills

Key technologies and capabilities for this role

SalesforceDigital SalesAccount ManagementLead QualificationSales ClosingCustomer ServiceTriagePricingQuotesBiosciences

Questions & Answers

Common questions about this position

What is the location for this Digital Sales Account Manager role?

The position is based in Grand Island, NY, with an office environment and standard Monday-Friday work schedule.

What education and experience are required for this position?

A Bachelor’s Degree in a Life Sciences field is required or related lab experience may substitute, along with a minimum of 0-1 years related work experience such as customer service or telephone experience.

What key skills are needed to succeed in this role?

Candidates need strong interpersonal skills, a positive demeanor, excellent communication, detail orientation, proficiency with computer applications like MS Word, Excel, Outlook, and PowerPoint, and a practical understanding of the sales process.

What is the company culture like at Thermo Fisher Scientific?

The company emphasizes meaningful work with positive global impact, providing resources for individual career goals while tackling challenges like environmental protection, food safety, and cancer cures, and fostering a collaborative team environment.

What makes a strong candidate for this Digital Sales Account Manager position?

Strong candidates will have a Life Sciences background, customer service or remote selling experience, knowledge of life sciences workflows especially genomics, proficiency in Salesforce, and excellent interpersonal and communication skills to manage leads and deliver outstanding customer service.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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