[Remote] Digital Customer Success Partner - UK & DACH at 360Learning

Spain

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, SaaS, TechnologyIndustries

Requirements

At least 2 years experience in a Customer Success position, ideally in the SaaS-industry
Fluent proficiency in English and German
Proactive and prefer working in a results-oriented culture
Capability to prioritize and manage a large portfolio of clients
Ability to express your ideas through data in a clear and concise manner, both in writing and orally
Strong interest for the digital industry, education and e-learning in particular

Responsibilities

Support clients in their digital training strategy through the 360Learning platform
Lead the setup and support for clients across UK and German markets during the launch of their new collaborative learning software
Ensure the renewal of contracts by coordinating different resources (technical, educational, etc.)
Ensure the business impact of the solution is in line with the client’s business objectives
Work closely with the EMEA account management team to ensure client KPIs are met
Create and develop processes to handle a one-to-many approach, reporting and communication processes
Within 1 month: Master the product and Convexity corporate culture; familiarize yourself with CS team processes and tools; participate in first customer meetings
Within 2 months: Host first customer meetings and get peer feedback; start new projects with new clients; participate in Discovery Meetings to identify impactful features
Within 4 months: Define learning transformation roadmap with clients and identify needed resources; activate and build digital strategy for book of business (outbound campaigns, inbound ticket management, webinars); define planning of initiatives; identify and document customer use-cases; develop trust-based relationships with clients, especially top management; work with Account Managers to identify growth opportunities
Within 12 months: Reduce churn by identifying at-risk customers and implementing action plans; identify and record strong leaders in client's team in CRM SFDC; develop and share good business practices with the Client Success Team

Skills

Customer Success

Account Management

CRM

SFDC

Digital Training

Learning Platforms

Client Onboarding

Churn Reduction

Project Management

Webinars

Outbound Campaigns

Inbound Support

KPIs

Business Impact

Renewals

360Learning

Corporate learning platform for employee upskilling

About 360Learning

360Learning provides a learning platform designed for corporate environments, focusing on enhancing employee skills through collaboration and artificial intelligence. The platform allows in-house experts to become learning collaborators, enabling businesses to efficiently upskill their workforce. It automates mandatory training processes, reducing onboarding tasks and promoting community engagement within organizations. The platform also features one-on-one video coaching, which is especially useful for sales teams, and offers accessible training for frontline staff on any device. Unlike many competitors, 360Learning emphasizes a collaborative approach to learning and has been recognized for its effectiveness in the corporate learning technologies market. The company's goal is to facilitate continuous learning and development within organizations while ensuring high standards of data security and compliance with regulations like GDPR.

New York City, New YorkHeadquarters

2013Year Founded

$235.7MTotal Funding

LATE_VCCompany Stage

Cybersecurity, AI & Machine Learning, EducationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Sick Leave

Paid Holidays

Flexible Work Hours

Remote Work Options

Parental Leave

Risks

Integration challenges with eLamp's technology could delay new feature rollouts.

Economic uncertainties may impact 360Learning's expansion plans in North America.

Reliance on key personnel like Chris Bondarenko poses risks if leadership changes occur.

Differentiation

360Learning offers a collaborative learning platform leveraging AI for personalized learning.

The platform integrates with Salesforce and HR systems to align training with business goals.

360Learning's iterative training framework allows for constant course improvement by peer feedback.

Upsides

360Learning's North American operations grew 65% year-on-year, showing strong market demand.

Acquisition of eLamp enhances 360Learning's capabilities in AI-powered skills-based learning.

Increased demand for AI-driven personalized learning experiences supports 360Learning's platform growth.

Land your dream remote job 3x faster with AI

Try Jobo Free