Digital Customer Success Manager at Strata Decision Technology

Chicago, Illinois, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Financial TechnologyIndustries

Requirements

Candidates should have 3-5 years of experience in customer success, digital engagement, customer marketing, or scaled services, with 1-3 years in healthcare. Experience managing a high-volume customer portfolio using tech-enabled models is required, along with strong written communication and organizational skills. Familiarity with customer success platforms like Salesforce or Pendo is a plus.

Responsibilities

The Digital Customer Success Manager will manage a high-volume portfolio of customers through a tech-enabled, scalable engagement model, serving as a trusted advisor to help them drive adoption and value from Strata’s solutions. Responsibilities include developing account strategies, managing customer relationships via digital outreach and lightweight success plans, monitoring account health, promoting product utilization, mitigating churn risk, collaborating with sales on renewals, and acting as the internal voice of the customer.

Skills

Customer Success

Account Management

Digital Outreach

Customer Engagement

Roadmap Development

Data Analysis

Communication

Healthcare

Financial Performance

Strata Decision Technology

Financial planning and analytics software provider

About Strata Decision Technology

Strata Decision Technology provides financial planning, analytics, and performance management software primarily for the healthcare sector. Their main product, StrataJazz, is a platform that assists organizations with budgeting, forecasting, and cost accounting. It helps clients make informed financial decisions, improve operational efficiency, and reduce costs, particularly in the challenging financial landscape of healthcare. Strata stands out from competitors by focusing specifically on the unique financial needs of hospitals and healthcare systems, leveraging insights from a large user community to enhance their solutions. The company's goal is to support organizations in achieving better financial outcomes, ultimately impacting patient care and sustainability.

Chicago, IllinoisHeadquarters

1996Year Founded

ACQUISITIONCompany Stage

Consulting, Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Performance Bonus

Risks

Decline in bariatric surgeries may reduce demand for Strata's analytics solutions.

Rising drug and supply costs could lead to budget cuts affecting Strata's software.

Integration with Syntellis may pose challenges and disrupt service delivery.

Differentiation

Strata offers SaaS solutions tailored for healthcare financial analytics and decision support.

StrataJazz platform excels in budgeting, forecasting, and cost accounting for healthcare.

Strata's 18-year history ensures top-rated customer satisfaction in healthcare IT.

Upsides

Integration with Syntellis enhances Strata's insights and accelerates innovation.

Rising AI adoption in finance offers Strata opportunities to expand analytics solutions.

Two-Midnight Rule expansion may increase demand for Strata's financial planning tools.

Land your dream remote job 3x faster with AI

Try Jobo Free