Digital Customer Success Associate at InMobi

Curitiba, Parana, Brazil

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud CommunicationsIndustries

Requirements

Strong communication skills (English required)
Analytical and proactive mindset
Experience in sales, customer support, or client-facing roles is nice to have
Willing to learn SaaS solutions / Digital products
Collaborative profile
Data analysis skills to monitor customer interactions and identify opportunities
Knowledge of upselling and cross-selling strategies is nice to have

Responsibilities

Manage Self-Service Customers: Engage with self-service customers to ensure they achieve success using our digital products
Minimize Risks and Identify Growth Opportunities: Monitor customer interactions to identify risks and growth opportunities, proactively addressing issues to enhance satisfaction and retention
Respond to Customer Inquiries: Promptly respond to customer requests and provide guidance to resolve issues
Contribute to Process Improvement: Collaborate with colleagues to enhance self-service processes and customer experience
Drive Lead Quality and Conversion Rates: Work closely with marketing and sales teams to improve lead quality and optimize conversion rates within the self-service customer segment
Data Analysis: Analyze customer data to extract insights and identify leads for handoff to the sales team

Skills

Key technologies and capabilities for this role

Customer SuccessEmail CommunicationTicket ManagementData AnalysisUpsellingCross-sellingRisk ManagementProcess ImprovementEnglish

Questions & Answers

Common questions about this position

What compensation and benefits are offered for this role?

The position offers fair compensation aligned with experience, industry, and market standards, performance-driven bonuses, regular reviews for growth and recognition, and an Employee Stock Ownership Plan (ESOP).

What is the remote work policy?

The role features flexible work arrangements that combine in-person collaboration with remote work and flexible working hours.

What skills are required for the Digital Customer Success Associate position?

Strong communication skills in English, analytical and proactive mindset, data analysis skills, and a collaborative profile are required. Experience in sales, customer support, willingness to learn SaaS/digital products, and knowledge of upselling/cross-selling are nice to have.

What is the company culture like at Infobip?

The culture emphasizes curiosity, passion, collaboration, meaningful work, challenges that promote growth, and people showing up with purpose in a global environment.

What makes a strong candidate for this role?

A strong candidate has strong English communication skills, an analytical and proactive mindset, data analysis abilities, and a collaborative profile, with nice-to-have experience in sales, customer support, SaaS products, and upselling/cross-selling.

InMobi

Mobile advertising and programmatic solutions provider

About InMobi

InMobi specializes in mobile advertising and marketing technology, focusing on the automated buying and selling of ad space within mobile applications. Their platform allows media buyers and marketers to efficiently purchase ad space to reach specific audiences, while app publishers can monetize their applications by selling ad space. InMobi offers a range of advertising solutions, including demand-side platforms (DSPs) for buyers and supply-side platforms (SSPs) for publishers, along with analytics tools to enhance ad performance and minimize fraud. Unlike many competitors, InMobi also provides educational resources through InMobi U, helping clients understand the in-app programmatic ecosystem. The company's goal is to optimize ad revenue for both advertisers and publishers while establishing itself as a leader in mobile advertising education.

Kadubeesanahalli, IndiaHeadquarters

2007Year Founded

$214.6MTotal Funding

DEBTCompany Stage

Consumer Software, Education, EntertainmentIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Free Lunch

Pet Insurance

Employee Assistance Program

Risks

Increased competition from local players like VerSe in the digital marketing space.

Potential over-reliance on debt financing could impact financial stability.

Pressure to deliver on AI-driven expansion could strain resources if not managed well.

Differentiation

InMobi offers a comprehensive suite of advertising solutions for advertisers and publishers.

The company provides advanced analytics and optimization tools to improve ad performance.

InMobi's partnership with Scope3 pioneers green media offerings, attracting eco-conscious brands.

Upsides

InMobi secured $100 million to enhance AI capabilities for sophisticated ad targeting.

The company is recognized as a 'Strong Performer' in the sell-side platform market.

InMobi's planned IPO indicates strong market confidence and potential capital for expansion.

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