Senior Energy Engineer(Remote - US)
Energy Solutions- Full Time
- Senior (5 to 8 years)
Candidates should live for great customer service, asking questions and embracing change, having each other’s backs, and caring about the planet. They should be able to spot problems and fix them, tackle tough calls head-on, and look out for those who need it most.
The Digital Customer Service Advisor will make energy easy by cutting through jargon and helping customers understand their bills, meters, and tariffs; solve problems like a pro by handling queries from start to finish, including complaints; think on their feet by engaging in real conversations and delivering solutions; treat every customer with care and kindness; and make a difference by advising on greener energy choices and supporting customers struggling with their energy bills.
Provides affordable green energy solutions
Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.