Octopus Energy

Digital Customer Service Advisor - Energy (Remote)

United Kingdom

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Energy & UtilitiesIndustries

Requirements

Candidates should live for great customer service, asking questions and embracing change, having each other’s backs, and caring about the planet. They should be able to spot problems and fix them, tackle tough calls head-on, and look out for those who need it most.

Responsibilities

The Digital Customer Service Advisor will make energy easy by cutting through jargon and helping customers understand their bills, meters, and tariffs; solve problems like a pro by handling queries from start to finish, including complaints; think on their feet by engaging in real conversations and delivering solutions; treat every customer with care and kindness; and make a difference by advising on greener energy choices and supporting customers struggling with their energy bills.

Skills

Customer Service
Problem-Solving
Communication
Active Listening
Empathy
Energy Industry Knowledge
Billing and Metering
Tariffs
Green Energy Advice

Octopus Energy

Provides affordable green energy solutions

About Octopus Energy

Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.

Key Metrics

London, United KingdomHeadquarters
2016Year Founded
$2,476.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Automotive & Transportation, EnergyIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
401(k) Company Match
Parental Leave
Flexible Work Hours
Company Equity
OE Group Share Scheme

Risks

Increased competition in renewable energy may impact market share.
Rapid international expansion exposes Octopus to geopolitical risks.
£3 billion repayment to UK government could strain financial resources.

Differentiation

Octopus Energy's Kraken platform optimizes energy usage for zero-bill homes.
The company leads in electric aircraft charging with AeroVolt collaboration.
Octopus Energy's global reach includes partnerships in Brazil and Japan.

Upsides

'Zero Bills' initiative could revolutionize sustainable living in the UK.
Partnership with Energisa opens South American renewable energy market.
Investment in Ocergy enhances offshore wind capabilities globally.

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