Digital Adoption Representative at Caterpillar Inc.

Bloomington, Minnesota, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Machinery, Manufacturing, Product SupportIndustries

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Communicates the importance of customer needs/expectations and commits to resolving them. Meets regularly with customers to understand their wants, needs and expectations
Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Explains the requirements, deliverables, costs, and criticalities of the assignment. Documents client's objectives and project scope
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment. Identifies, obtains, and organizes relevant data and ideas. Recognizes, clarifies, and prioritizes concerns
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Communicates well downward, upward, and outward. Employs appropriate methods of persuasion when soliciting agreement
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Provides prompt and effective responses to client requests and interactions. Works with clients to address critical issues and resolve major problems
Experience working with Caterpillar applications such as VisionLink, Cat Central, Parts.Cat.Com (PCC), SIS
Knowledge in MS Suite
Willingness to travel to assigned CAT dealerships more than 50% of the time

Responsibilities

Governs dealer execution of several strategically important Digital initiatives to support business growth while working with various stakeholders to drive adoption of new technology
Enables revenue growth by ensuring dealers continue to grow their connected assets population and e-commerce customer adoption
Actively supports dealers by being a trusted advisor on Digital projects prioritization, ensuring resources are allocated to execute accordingly
Leads processes improvement on areas such as data management, platform deployment and technology adoption to deliver the best customer experience
Supports the development and manages implementation of internal/external adoption and communication strategies for new products, technology platforms, and applications

Skills

Key technologies and capabilities for this role

Digital InitiativesTechnology AdoptionStakeholder ManagementData ManagementPlatform DeploymentE-commerceProject PrioritizationProcess ImprovementCommunication Strategies

Questions & Answers

Common questions about this position

What is the travel requirement for this role?

This role requires travel to assigned CAT dealerships more than 50% of the time.

What are the key skills required for the Digital Adoption Representative position?

The role requires Customer Focus to align customer needs in business decisions and meet regularly with customers, Consulting skills to provide technical or business guidance and document objectives, and Decision Making and Critical Thinking to analyze situations and reach productive decisions.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Caterpillar Inc.?

Caterpillar emphasizes a global team that cares about each other and the work, focusing on progress, innovation, problem-solving, collaboration, and building stronger, more sustainable communities.

What makes a strong candidate for this Digital Adoption Representative role?

A strong candidate is a forward-thinker who thrives on collaboration, problem-solving, and making a measurable impact, with expertise in customer focus, consulting, and decision-making to drive digital initiatives and support dealers.

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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