Diagnostics Business Analyst (Hybrid) at PosiGen

Salt Lake City, Utah, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Solar EnergyIndustries

Requirements

Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field
3+ years of experience in business analysis or a related role
2+ years of direct experience using Salesforce, with emphasis on Field Service and Case Management
2+ years of hands-on SQL experience, with a strong understanding of cloud DBMS platforms (Snowflake strongly preferred)
Solid understanding of Salesforce CRM functionality, workflows, and data structure
Experience supporting Field Service and/or Customer Support functions
Strong problem-solving, communication, and cross-functional collaboration skills
Strong analytical abilities, fluency in SQL, familiarity with Business Intelligence platforms (Sigma/Tableau), and experience with cloud-based DBMS—especially Snowflake
Solid understanding of the solar industry
Strong project management and communication skills, with ability to convey technical concepts to non-technical stakeholders
Located near one of the Centers of Excellence: New Orleans, LA; Houston, TX; Salt Lake City, UT; Philadelphia, PA
Physical demands: regular speaking, listening, standing, walking, using hands, reaching; occasional sitting, climbing, balancing, stooping, kneeling, crouching, crawling; lift up to 10 pounds frequently and 40 pounds occasionally; specific vision requirements (close/long distance focus, color distinction, peripheral awareness, depth perception, precise adjustments)

Responsibilities

Provide data-driven insights into solar fleet performance to drive operational efficiency and fleet optimization
Manage the Asset Monitoring and Diagnostics team’s service queue
Structure business requirements for the Snowflake data warehouse
Provide post-PTO production visualization and visibility
Collaborate with leadership to define and implement BI solutions focused on post-PTO solar production
Develop and maintain KPIs and OKRs to monitor fleet health, alarming, field service response, and customer experience
Gather and analyze business requirements, translating them into scalable technical specifications
Partner with engineering teams to design and implement ETL processes for solar production data
Ensure data accuracy and integrity through ongoing testing and validation
Facilitate user adoption through training, documentation, and troubleshooting
Monitor and optimize the service queue using Salesforce and BI tools
Design and maintain dashboards to support real-time decision making
Analyze service queue performance to identify bottlenecks and recommend improvements
Partner with field service teams to streamline workflows and improve customer response times
Deliver insights and reporting to support continuous improvement initiatives
Other duties as assigned by leadership

Skills

Key technologies and capabilities for this role

SQLSnowflakeTableauSigmaSalesforceETLBusiness IntelligenceDashboardsKPIsData Warehousing

Questions & Answers

Common questions about this position

What is the salary for the Diagnostics Business Analyst position?

This information is not specified in the job description.

Is this a remote position, or do I need to be located somewhere specific?

This is a hybrid position open to candidates located near one of the Centers of Excellence: New Orleans, LA; Houston, TX; Salt Lake City, UT; Philadelphia, PA.

What skills are required for this role?

Required skills include fluency in SQL, familiarity with Business Intelligence platforms like Sigma/Tableau, experience with cloud-based DBMS especially Snowflake, 2+ years hands-on with Salesforce (Field Service and Case Management), and strong communication and problem-solving skills.

What does the team structure look like for this position?

The role involves managing the Asset Monitoring and Diagnostics team’s service queue and partnering with engineering teams, field service teams, and leadership.

What qualifications make a strong candidate for this role?

A strong candidate has a Bachelor’s degree in a relevant field, 3+ years in business analysis, 2+ years with Salesforce (Field Service/Case Management) and SQL (Snowflake preferred), solar industry knowledge, and excellent communication skills for non-technical stakeholders.

PosiGen

Leases solar panels to homeowners

About PosiGen

PosiGen operates in the renewable energy sector, focusing on making solar power accessible to homeowners, regardless of their income or credit score. The company provides solar panels through a leasing model, allowing customers to benefit from solar energy without the high upfront costs typically associated with purchasing a system. This leasing option includes maintenance and insurance, ensuring a hassle-free experience for users. Additionally, PosiGen offers a zero-cost home energy audit to help homeowners identify ways to improve energy efficiency, further lowering their energy expenses and carbon footprint. Unlike many competitors, PosiGen targets homeowners who may not have the financial means to invest in solar systems upfront, making their services particularly appealing to those seeking convenience and simplicity. The company's goal is to help homeowners reduce their energy costs while promoting environmental sustainability.

St. Rose, LouisianaHeadquarters

2011Year Founded

$214MTotal Funding

DEBTCompany Stage

EnergyIndustries

501-1,000Employees