Developer Relations Support Engineer at Adobe

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital Media, SoftwareIndustries

Requirements

8+ years of experience required at minimum with a base location in Bangalore
Bachelor's degree in Computer Science or a related field, or equivalent work experience
Proven experience collaborating with external customers or developers to provide technical support, troubleshoot issues, and deliver effective solutions
Strong understanding of JavaScript, web concepts, and software development methodologies, and capable of writing and testing code snippets effectively
Outstanding problem-solving skills with a capacity to think critically and break down complex problems into manageable steps
Exceptional attention to detail, with a keen interest in identifying patterns and creating processes to prevent recurring issues
Excellent communication skills, both written and verbal, including the ability to explain complex concepts in a clear, concise manner to effectively assist developers
Ability to rigorously prioritize tasks and manage time efficiently in a fast-paced environment
Collaborative spirit and the determination to drive issues to resolution with a positive and proactive approach
Strong sense of customer empathy and a passion for delivering exceptional service and support to developers
Familiarity with Adobe Creative Cloud products is a plus

Responsibilities

Collaborate closely with developers and partners to troubleshoot issues by replicating problems, reviewing and creating code snippets, and providing clear, actionable solutions
Diagnose and resolve complex issues involving APIs, integrations, and custom configurations within the Adobe Express platform
Establish expectations by providing clear timelines for issue resolution and offering updates when necessary
Effectively communicate complex technical information in an easy-to-understand and straightforward way
Actively participate in community forums, addressing technical challenges and elevating issues according to customer SLAs to ensure a smooth developer experience
Refine and scale support processes by identifying areas for improvement and implementing changes to increase the efficiency and effectiveness of the service provided to developers
Identify patterns and common issues, record them, and share insights with the broader team to scale support and prevent repetitive problems for developers
Provide clear and concise documentation and mentorship to developers, ensuring they can successfully and efficiently implement tools
Monitor and analyze support metrics to identify trends and opportunities for improvement
Collaborate with various teams across different time zones and countries to effectively resolve issues

Skills

APIs

integrations

Adobe Express

troubleshooting

code snippets

custom configurations

developer support

community forums

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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