Developer Advocate Engineer, Contact Center

India

Apply with AI Apply

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, TelecommunicationsIndustries

Requirements

Candidates must possess a Bachelor of Science/Technology or higher degree in Computer Science or a related technical discipline. A minimum of 3 years of experience in developer support, developer advocacy, software engineering, or related developer-facing roles is required. Proficiency in modern web development, including HTML, CSS, and JavaScript (both browser and server-side environments like Node.js), is essential. The role also demands hands-on experience with contact center API integrations and familiarity with contact center technologies, along with effective written and virtual communication skills for engaging with developers.

Responsibilities

The Developer Advocate Engineer will assist developers in resolving technical issues and enhancing their products using the Zoom Developer Platform. This involves creating content, code samples, and resources to promote integration and adoption, with a focus on contact center use cases. The engineer will also support developers using Zoom's SDKs and APIs, including Zoom Video SDK, Contact Center, and Phone, and collaborate effectively with global teams.

Skills

Developer Support

Developer Advocacy

Software Engineering

Contact Center APIs

Contact Center Technologies

Web Development

HTML

CSS

JavaScript

Node.js

Zoom Developer Platform

Zoom Video SDK

Zoom Contact Center

Zoom Phone

API Integrations

Technical Writing

Communication

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

Land your dream remote job 3x faster with AI

Try Jobo Free