Design Operations Manager at PagerDuty

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SoftwareIndustries

Requirements

5+ years of experience in Design Operations, Research Operations, or a similar role
Experience with vendor management, ideally managing design tools and systems (e.g., Figma, Fullstory, design libraries)
Strong project management and organizational skills
Experience creating and maintaining design/research documentation and guidelines
Demonstrated ability to work autonomously and drive initiatives independently
Experience with design systems and component libraries
Experience developing and implementing onboarding programs (design team)
Experience with research participant recruitment and management
Experience working for enterprise software companies
Knowledge of UX research methodologies and best practices
Track record of implementing measurable process improvements and KPIs
Experience in change management and organizational transformation

Responsibilities

Lead operational aspects of the design team, including tool management, budget oversight, and asset library maintenance
Maintain design team rituals, including design sprints, cross-functional workshops, and office hours
Coordinate research operations, including participant recruitment, interview scheduling, and insights management
Maintain documentation, guidelines, and processes for design-engineering collaboration
Drive efficiency in design operations through process improvements and automation initiatives
Create and maintain comprehensive onboarding programs for new design team members
Proactively identify opportunities for operational improvements and implement solutions
Partner with design leadership to establish operational vision and strategic priorities
Define, track, and report on key performance indicators for design team efficiency and impact
Foster a collaborative, high-performance design culture through team-building initiatives and cross-functional partnerships

Skills

Design Operations

Research Coordination

Process Improvement

Automation

Tool Management

Budget Oversight

Asset Library Maintenance

Documentation

Cross-functional Collaboration

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan

Risks

Emerging AIOps platforms may erode PagerDuty's market share.

Economic downturns could affect subscription renewals and acquisitions.

Reliance on third-party integrations poses risks if partners change APIs.

Differentiation

PagerDuty integrates seamlessly with popular tools like Microsoft Teams and Slack.

Recognized as a leader in GigaOm's 2024 Radar for AIOps.

Subscription-based model ensures steady recurring revenue from diverse industries.

Upsides

Enhanced chat collaboration attracts more enterprise clients relying on Microsoft Teams and Slack.

Strategic focus on public sector and Americas sales expands market reach.

Investments by Intech and Quantbot indicate confidence in growth potential.

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