Deployment Strategist

About Shift5

Shift5 is redefining the future of onboard operational technology (OT). As a fast-growing scale-up, we specialize in cutting-edge cybersecurity, predictive maintenance, and compliance for OT systems across defense, aerospace, and rail. We are a team of passionate, innovative professionals who thrive in a collaborative environment, driven by a shared mission to revolutionize how fleets operate. By unlocking and democratizing the vast potential of onboard OT data, we help our customers’ fleets run smarter, safer, and more efficiently. Ready to be part of the next frontier in transportation and critical infrastructure? Come join us.

Our Values

• Embrace Truth and Integrity: Base decisions on data, foster open dialogue, and uphold unwavering integrity.
• User-Centric Focus: Prioritize user needs to guide our actions and resource allocation.
• Collaborative & Adaptable: Collaborate for excellence, learning from failures and driving iterative improvements, recognizing every decision's significance.

Deployment Strategist Role

Shift5 is seeking a dedicated and enthusiastic Deployment Strategist to join our growing team. This role is crucial in ensuring the success and satisfaction of our customers by providing exceptional support and enabling customers to see the value that Shift5 provides. The ideal candidate will have a background in the Aerospace & Defense industry, and the ability to provide insightful feedback to our internal teams. The overall goal of this role is to grow Shift5's presence in our customer accounts.

Key Responsibilities

• Customer Engagement: Build, maintain, and expand relationships with key customers, understanding their needs, goals, and challenges.
• Discovery: Identify and document new use cases, pain points, and opportunities where Shift5's products can add value to customers.
• Interaction with Personas: Engage with various customer personas, including senior officers, cybersecurity professionals, maintainers, pilots, and other key stakeholders, to gather comprehensive insights and feedback.
• Problem Resolution: Address and resolve any issues or concerns raised by customers in a timely and effective manner, ensuring customer satisfaction.
• Performance Monitoring: Monitor and communicate customer success stories and areas for improvement, providing insights and recommendations to internal teams.
• Feedback Loop: Serve as the primary feedback source to internal teams on customer successes, product feedback, and new opportunities for sales to pursue.
• Demonstrations: Drive the direction of customer facing demonstrations to showcase Shift5 product capabilities.
• Collaboration: Work closely with Sales/Account Executives, Field Engineering, and Program Managers to ensure a cohesive approach to customer success.
• Goal Achievement: Actively contribute to the growth of Shift5's presence in customer accounts by identifying expansion opportunities and collaborating with internal teams to realize them.
• Travel: Travel up to 40-50% in the US required for this role.

Qualifications

• Experience: Client relationship management, or a related field, with a focus or interest in the defense industry.
• Knowledge: Basic understanding of the defense sector and its unique challenges and requirements.
• Skills: Excellent communication, interpersonal, and problem-solving skills.
• Education: Bachelor’s degree in Computer Science, Engineering, Business, Marketing, or a related field.
• Attributes: Strong strategic thinking, a proactive approach, and a client-focused mindset.
• Security Clearance: Ability to get a TS/SCI clearance.
• Preferred Experience: Prior military experience or deep experience working with the military is a strong plus.

Compensation & Benefits

• Base Salary: $150,000-$190,000
• Bonus program and equity in a fast-growing startup
• Competitive salary and stock options in a fast-growing startup
• Employer-paid medical, dental and vision coverage
• Health Savings Account with annual employer contributions
• Life Insurance