Deployment Director at Knowde

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Chemical, Technology, SaaSIndustries

Requirements

Take extreme ownership
Direct exposure to transformation initiatives, particularly large scale data and system integration projects
Track record of managing executive relationships—comfortable and confident engaging VPs and C-suite as peers
Ability to explain complex technical issues and their impact on the broader business initiative in simple terms, adapt tone and framing depending on who's in the room
Proven ability to manage multiple accounts and stakeholder relationships at once without dropping the ball
4-year degree (STEM or Business preferred)

Responsibilities

Own the full customer relationship—understand their transformation and digital agenda, align Knowde to deliver, and be the person they call when things need to move
Drive adoption of our platform by evangelizing digitally-enabled processes and winning executive buy-in to hit new milestones
Manage your book of business—renewals, proving ROI, storytelling impact, and making sure they see the value before the contract comes up
Influence mature organizations to act—consulting C-suite and VP executives on how data underpins their most important initiatives, not just answering support tickets
Uncover expansion opportunities through on-site workshops and strategic engagement (~25% travel)
Act as trusted advisor across the customer organization—from technical teams to executives—and find where Knowde's platform creates the most business impact

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementExecutive EngagementAdoption StrategyROI DemonstrationWorkshopsConsultingRenewalsExpansionDigital TransformationC-Suite CommunicationBusiness Storytelling

Questions & Answers

Common questions about this position

Is travel required for this role?

Yes, the role involves approximately 25% travel for on-site workshops and strategic engagement with customers.

What are the must-have qualifications for this position?

Must-haves include taking extreme ownership, direct exposure to transformation initiatives especially large-scale data and system integration projects, a track record of managing executive relationships, ability to explain complex technical issues simply, proven ability to manage multiple accounts, and a 4-year degree (STEM or Business preferred).

What is the salary or compensation for the Deployment Director role?

This information is not specified in the job description.

What kind of experience stands out for this role?

Candidates with experience in transformation initiatives, particularly large-scale data and system integration projects, and a track record of managing executive relationships at VP and C-suite levels will stand out. Bonus points for experience in the chemical industry.

What does the Deployment Director role entail in terms of customer interaction?

The role involves owning the full customer relationship from adoption to renewals and expansion, acting as a trusted advisor to executives and teams, driving platform adoption, and influencing organizations through workshops and strategic engagement.

Knowde

Digital marketplace connecting chemical suppliers and buyers

About Knowde

Knowde.com operates a digital marketplace specifically for the chemical industry, connecting buyers and suppliers for transactions. Users can search, sample, quote, and purchase from a vast catalog of over 8,000 suppliers, making it a comprehensive resource for industry professionals. The platform includes a concierge service that streamlines the transaction process, ensuring efficiency and quick handling of requests. Knowde serves a wide range of clients, from large corporations like Unilever and DSM to smaller, emerging suppliers, particularly those focused on sustainability. Its business model is similar to other digital marketplaces, generating revenue through transaction fees and commissions, as well as premium services. The goal of Knowde is to facilitate connections and transactions within the diverse global chemical market.

San Jose, CaliforniaHeadquarters

2017Year Founded

$175.9MTotal Funding

SERIES_CCompany Stage

Industrial & Manufacturing, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Professional Development Budget

Remote Work Options

Unlimited Paid Time Off

Parental Leave

Risks

Increased competition could erode Knowde's market share.

Valuation cut in Series C funding may indicate investor concerns.

Reliance on large corporations poses a risk if they switch platforms.

Differentiation

Knowde hosts the world's largest catalog of chemicals, ingredients, and polymers.

The platform offers a concierge service for efficient transaction handling.

Knowde's SAP-certified S/4HANA MDG connector streamlines product data management.

Upsides

Increased focus on sustainability drives demand for Knowde's platform.

Digital transformation in the chemical industry creates expansion opportunities for Knowde.

Growing e-commerce in B2B transactions boosts adoption of Knowde's marketplace.

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