Customer Success Engineer
RescaleSalary not specified
Part Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, TechnologyIndustries
Requirements
- Engineer by training
- Experience working hands-on with customers (e.g., consulting, PM, GTM, or similar customer-facing roles)
- Strong passion for owning customer impact
- Alignment with company values: Own customer impact, Obsess over craft, Accelerate change, Create win-wins, Make high-conviction bets
- Willingness to work fully in-person in Palo Alto, CA (OnSite, FullTime)
Responsibilities
- Work closest with customers to help them get the most out of the API
- Scale with customers as they grow
- Deeply understand customers' products and use-cases
- Deeply understand the company's API
- Serve as the power user of the API
Skills
API
Customer Engineering
Troubleshooting
Scaling Systems
Use Case Analysis
Crawling
Indexing
Retrieval
Ranking
Reasoning
Parallel Systems
Automated battery-electric rail freight solutions
About Parallel Systems
Parallel Systems focuses on transforming freight transportation by shifting cargo movement from trucks to rail. They develop automated, battery-electric freight rail vehicles designed to integrate seamlessly with existing railroad operations. This technology allows railroads to service routes under 1,000 miles, providing a more efficient and environmentally friendly alternative to traditional trucking, especially for shorter distances. Unlike competitors, Parallel Systems emphasizes sustainability and flexibility, targeting railroads that want to expand their services and businesses looking for greener freight options. The company's goal is to reduce carbon emissions in the freight industry while offering innovative solutions that enhance operational efficiency for railroads.
Los Angeles, CaliforniaHeadquarters
2020Year Founded
$51.7MTotal Funding
SERIES_ACompany Stage
Automotive & Transportation, ConsultingIndustries
11-50Employees
Risks
Competition from established rail companies like Genesee & Wyoming in zero-emission solutions.
Potential regulatory challenges from new rail safety bills in Congress.
Dependence on government grants, which may not be sustainable long-term.
Differentiation
Parallel Systems offers autonomous, zero-emission rail vehicles for freight transportation.
The company targets short-distance rail corridors under 1,000 miles, unlike traditional rail.
Founded by former SpaceX engineers, Parallel Systems leverages advanced technology for rail freight.
Upsides
Increased demand for short-haul rail solutions due to truck driver shortages.
Development of microterminals reduces land use and operational costs for rail freight.
Zero-emission logistics align with growing demand for sustainable freight solutions.
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