Department Supervisor at Intercom

Madison, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Metals Trading, Recycling, ManufacturingIndustries

Requirements

High School diploma or GED
Minimum 3 years’ experience in a scrap metal, manufacturing, or warehousing environment
Minimum 2 years’ experience working in a supervisory, lead, or similar position
Ability to read, understand, and speak English
Strong organizational and leadership skills
Effective communication and interpersonal skills
Self-motivated and eager to learn
Math skills include addition, subtraction, multiplication, division, and percentages
Ability to recognize and solve problems
Basic computer skills
Proficiency with MS Outlook, Word, and Excel a plus
Ability to read, understand, and speak Spanish is a plus
Experience in non-ferrous scrap metal industry related to grading and alloy identification preferred
Experience with Lean Manufacturing concepts is a plus
Ability to talk and hear
Visual abilities include close vision, distance vision, color vision, and the ability to adjust focus
Ability to frequently stand, walk, reach, use hands and fingers
Ability to occasionally sit, kneel, stoop, and climb
Ability to lift up to 50 lbs occasionally

Responsibilities

Responsible for operation of assigned department
Manage workflow of multiple processes and assign responsibilities to achieve department throughput and quality objectives
Guide, direct, train, communicate expectations, and evaluate performance of department employees
Maintain a clean and safe working environment
Ensure safe and efficient use of equipment
Create a positive work environment and culture focusing on safety, productivity, and inclusion
Report daily department production and coordinate with Department Manager to create schedules
Identify and suggest opportunities for department improvement
Enforce Company policies and procedures. Discipline employees as appropriate
Report department production supply inventory levels, such as packaging, pallets, etc
Other duties as assigned by Department Manager

Skills

Key technologies and capabilities for this role

Team LeadershipWorkflow ManagementEmployee TrainingPerformance EvaluationSafety StandardsInventory ManagementProduction OversightQuality ControlEquipment Monitoring

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position.

What skills are required for the Department Supervisor role?

Required skills include strong organizational and leadership skills, effective communication and interpersonal skills, self-motivation, math skills (addition, subtraction, multiplication, division, and percentages), problem-solving ability, basic computer skills, and ability to read, understand, and speak English. Proficiency with MS Outlook, Word, and Excel is a plus.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like for this position?

The role emphasizes creating a positive work environment and culture focusing on safety, productivity, and inclusion.

What makes a strong candidate for the Department Supervisor position?

Strong candidates have strong leadership skills, thrive in fast-paced hands-on environments, are highly organized and proactive, and are passionate about team development, safety standards, and operational excellence.

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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