Technical Implementations Lead- Remote US
Altera Digital Health- Full Time
- Junior (1 to 2 years)
Candidates should have previous experience in healthcare, dental, or customer care roles, a solid understanding of medical and dental terminology, excellent verbal communication and telephone etiquette, strong organizational and multitasking abilities, a high level of tech-savviness, an empathetic, caring, and patient personality with the ability to stay composed under pressure, adaptability to new systems and processes, and the ability to work independently and take initiative in solving problems.
The Dental Treatment Coordinator will review dental procedure reports, contact patient representatives to explain treatment and obtain consent, clearly communicate dental terminology, maintain accurate records of communication and consents, coordinate effectively with internal dental teams, handle a significant workload with training and guidance, use discretion and empathy during sensitive conversations, think creatively to resolve issues, provide exceptional customer care, and build trust with all stakeholders.
Design and data support for government healthcare
A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.