Dental Account Manager, UK - Remote at Dandy

London, England, United Kingdom

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£58,900 – £69,300Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Dental, Healthcare, TechnologyIndustries

Requirements

6+ years of experience in dental industry in Sales, Account Management, Customer Success, or other role that interfaced directly with dentists
Track record of upselling and growing your account portfolio
Established and managed relationships with multiple stakeholders at small to medium sized businesses
Enjoy talking on the phone with clients for over 60% of your day
Have a desire to dive deeper and understand customer’s pain points
Comfortable analyzing data and using dashboards to inform your decisions and outreach
Enthusiasm for experimentation and iteration to hone your craft
Highly motivated, performance driven individual
Exceptional communication, problem-solving, and organizational skills
Ability to thrive in a fast-paced environment and adapt to changing priorities
Some travel may be necessary to attend Dandy offsites, industry events, and to visit customers

Responsibilities

Drive NRR through strategic account planning and proactive customer engagement
Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement
Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy’s customer journey
Identify and execute upsell and cross-sell opportunities within your given book of business
Drive activations of more users / doctors within a practice
Drive sales of additional scanners within a practice
Drive expansion through selling into additional practice locations
Build and maintain strong, long-lasting relationships with doctors at key accounts to foster trust and loyalty
Provide consultative solutioning and negotiate commercial terms with doctors through a nuanced understanding their goals and feedback
Experiment and execute on churn reduction strategies
Deeply understand the operations of a dentistry practice and the competitive market of digital dentistry to better engage with doctors
Have ability to speak in the language of clinicians in order to problem solve and be a partner to the customers
Experiment on the tactics, talk tracks, and use cases to continuously improve on how we can more effectively retain customers
Collaborate with cross-functional teams such as customer support and training to better serve your customers
Collect feedback and disseminate learnings back to the rest of the company to drive product enhancements

Skills

Account Management

Customer Relationship Management

Sales

Upsell

Cross-sell

Net Revenue Retention

Strategic Account Planning

Customer Engagement

Data Analysis

Dandy

Digital dental lab services and software

About Dandy

Dandy provides digital dentistry solutions to dental practices across the United States, enabling them to transition from traditional methods to modern digital techniques. Their services include digital scanning, design, and manufacturing of dental prosthetics such as dentures and implants. Dandy's proprietary Chairside software simplifies the scanning process, allowing dental professionals to perform complex procedures with greater accuracy and efficiency. Unlike competitors, Dandy offers their Chairside software for free, making it easier for practices to scan patients and submit lab cases. The company generates revenue through the manufacturing and sale of dental products based on these digital scans, along with providing clinical support and live scan feedback. Dandy's goal is to enhance patient experiences and improve operational efficiency for dental practices by facilitating the adoption of digital dentistry.

New York City, New YorkHeadquarters

2020Year Founded

$4.2MTotal Funding

SEEDCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Medical, dental, & vision coverage

Parental planning

Mental health benefits

401(k) plan

PTO

Fitness reimbursements

Risks

Competition from established companies like Align Technology is increasing.

Data privacy concerns are rising with digitalization in the dental industry.

Rising raw material costs could impact Dandy's profit margins.

Differentiation

Dandy offers a unique end-to-end digital dental lab service.

Their Chairside software simplifies the scanning process for dental professionals.

Dandy provides free software, earning revenue from dental prosthetics sales.

Upsides

Growing demand for digital dental solutions aligns with Dandy's offerings.

Personalized dental care trend supports Dandy's customized prosthetics services.

AI integration in dental imaging complements Dandy's digital scanning technology.

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