Demo Engineer

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, AI & Machine Learning, Contact Center Technology, SaaSIndustries

Requirements

The ideal candidate will possess a strong understanding of AI and ML concepts, particularly in conversational AI and virtual agents. Experience with building and maintaining demo infrastructure, including integrations with CCaaS and CRM systems, is essential. Familiarity with various industries and buyer personas is required, along with the ability to collaborate effectively with Solutions Engineering, Product, and Engineering teams. Experience with pilot and proof-of-concept support is also necessary.

Responsibilities

The Demo Engineer will build and maintain demo infrastructure, including developing internal tools, extensions, and connectors, and ensuring the reliability and performance of demo environments. They will create and maintain synthetic conversation data and call flows to demonstrate end-to-end scenarios across different verticals. This role involves empowering Solutions Engineering through tooling and enablement, collaborating with Product to understand feature 'why's', and building demo walkthroughs and enablement decks. Additionally, the Demo Engineer will design industry-relevant use cases and experiences, craft vertical-specific scenarios, curate visual assets and sample data, and support pilots and proof-of-concepts by configuring integrations and simulating flows.

Skills

Demo Engineering

Technical Storytelling

Pre-sales

Customer Conversation Analysis

Real-time Coaching

Analytics

Virtual Agent Capabilities

Cresta

AI-powered coaching for sales teams

About Cresta

Cresta focuses on enhancing business outcomes through AI-powered coaching and assistance, particularly for sales teams. Its main product, Cresta for Sales, analyzes all sales conversations to identify performance gaps and provide real-time coaching, helping businesses improve their sales efficiency. This service is available on a subscription basis and is suitable for companies of all sizes across various industries. Cresta also offers a chatbot service that automates repetitive conversations, allowing sales agents to concentrate on more complex tasks. The patented Real-Time Intelligence Engine continuously learns from interactions to highlight effective behaviors, giving businesses a competitive edge. Clients have reported notable improvements, including faster response times and increased sales conversions.

Palo Alto, CaliforniaHeadquarters

2017Year Founded

$268.5MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Risks

Competition from AI giants like Google and Microsoft threatens Cresta's market share.

Rapid AI advancements may render Cresta's offerings outdated without continuous innovation.

Expansion into Romania and India may face operational challenges and increased costs.

Differentiation

Cresta's Real-Time Intelligence Engine offers unique AI-driven insights for sales improvement.

The company provides AI-powered coaching, enhancing sales team performance with real-time feedback.

Cresta's chatbot service reduces repetitive tasks, allowing agents to focus on complex issues.

Upsides

Cresta's $125M Series D funding boosts product development and market expansion.

Recognition in Forbes AI 50 list enhances Cresta's credibility and market presence.

Human-in-the-loop AI capabilities improve customer service interactions and satisfaction.

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