Demand Generation Specialist – Operations & Contract Support at Vonage

Wrocław, Lower Silesian Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing, TechnologyIndustries

Requirements

4–6 years of experience in marketing operations, contract/vendor management, procurement support, or budget/financial management
Strong knowledge of vendor contract processes (IOs, SOWs, renewals) and budget management (tracking, pacing, accruals, reconciliations)
Background in marketing, demand generation, or paid digital tactics, with understanding of how budgets/contracts align to campaign execution
Experience in project and process management, including documentation and workflow optimization
Proficiency with project management tools (e.g., Monday.com)
Experience with contract and financial systems such as Evisort, OneTrust, Concur (preferred but not required)
Strong collaboration skills with legal, procurement, finance, and marketing stakeholders
Excellent attention to detail, organizational skills, and ability to manage multiple contracts and deadlines simultaneously

Responsibilities

Manage vendor contracts (IOs, SOWs, renewals): oversee the full lifecycle from initiation through execution, ensuring compliance with procurement and legal policies
Own budget tracking and pacing: monitor spend commitments and pacing across digital media and demand generation programs; ensure financial accuracy against monthly, quarterly, and annual goals
Partner with finance teams to manage monthly media spend processes, including accruals, reconciliations, and adjustments
Coordinate onboarding of new vendors by collaborating with procurement and legal teams
Serve as the point of contact for vendor financial and contractual queries, ensuring accurate and timely resolution
Support project and process management for the COE, including documenting processes and playbooks for contract and budget workflows
Work closely with campaign managers and DG specialists to ensure vendor contracts and budgets align with marketing execution needs
Continuously improve vendor and contract management processes for scalability and efficiency

Skills

Key technologies and capabilities for this role

Contract ManagementBudget TrackingVendor OnboardingAccrualsSOWsIOsProcurementLegal ComplianceProcess DocumentationMarketing OperationsDemand GenerationMedia Spend Management

Questions & Answers

Common questions about this position

What experience level is required for this Demand Generation Specialist role?

The role requires 4–6 years of experience in marketing operations, contract/vendor management, procurement support, or budget/financial management.

What key skills are needed for this position?

Candidates need strong knowledge of vendor contract processes (IOs, SOWs, renewals) and budget management (tracking, pacing, accruals, reconciliations), a background in marketing, demand generation, or paid digital tactics, proficiency with project management tools like Monday.com, and strong collaboration skills.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this position remote or does it require office work?

This information is not specified in the job description.

What does Vonage offer in terms of company culture and benefits?

Vonage provides exciting work, career advancement opportunities, and a collaborative work environment.

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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