Delivery Operations Associate Manager-Voice at Accenture

Chennai, Tamil Nadu, India

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, BPOIndustries

Requirements

Any Graduation (Minimum bachelor’s degree in finance accounting)
10 to 14 years of experience, with 12-14 years in OTC (Order to Cash) out of which last 8-9 years (or 7-8 years) in BPO industry managing international clients in lead roles
End-to-end OTC process expertise, including Billing, Collections, Cash applications, AR ledger Reconciliation, month end reporting, Cash forecasting
Independently managed Order to Cash process for international clients
Complete understanding of AR reconciliation, Order management, Billing, Disputes
Good knowledge of Account Reconciliation process (Credit Card Accounts / Cash / GL Accounts / Balance sheet Accounts / Miscellaneous store accounts) and variance analysis
Good communication skills both e-mail and oral

Responsibilities

Manage team of 40 FTEs (or ~30–35) for end-to-end OTC process
Perform smooth transition for all OTC and Sales operations subprocesses
Efficiently deliver service for end-to-end OTC process (Billing, Collections, Cash applications, AR ledger Reconciliation, month end reporting, Cash forecasting)
Prepare and post journals with prior approvals from clients/team leads
Manage OTC teams and processes in accordance with documented procedures and policies
Participate in weekly, monthly governance calls and manage status calls
Lead resolution of complex or sensitive issues from client, senior management, or customer queries on a timely basis
Manage disputes related to billing and order management by interacting with customers
Drive quality and process controls in OTC to ensure smooth operations
Interact with client SMEs for daily work and process-related issues, resolve open items, raise queries to clients and 3rd parties
Participate in weekly/daily calls with Client SMEs and ensure timely action on pending action items
Drive improvements, transformations, work closely with internal and external stakeholders to deliver productivity targets
Generate lean ideas and improvements in process, delivering improved process controls, productivity, accuracy
Supervise and manage OTC team across multiple sub-processes
Ensure effective communication and coordination across teams
Work with Team Leads and SMEs to drive transformation and process improvements
Promote cross-functional collaboration and seamless hand-offs
Support supervisor in managing team goals and objectives
Conduct monthly check-ins to set expectations and provide real-time coaching
Perform timely performance evaluations

Skills

Key technologies and capabilities for this role

Order to CashCollections ProcessingBillingCash ApplicationsAR Ledger ReconciliationMonth End ReportingCash ForecastingAR ReconciliationOrder ManagementDisputes Management

Questions & Answers

Common questions about this position

What is the required years of experience for this role?

The position requires 10 to 14 years of experience overall, with at least 9-10 years out of 12-14 years in managing Order to Cash processes for international clients in a BPO organization, or 7-8 years in BPO.

What are the key skills required for this position?

Expertise in end-to-end Order to Cash lifecycle including Billing, Collections, Cash applications, AR ledger Reconciliation, month-end reporting, and Cash forecasting is required, along with strong communication skills and experience managing OTC teams.

What does the team structure look like for this role?

The role involves managing a team of 40 FTEs responsible for end-to-end Order to Cash processes.

What qualifications are needed for this position?

Any Graduation is required as the qualification.

What experience makes a strong candidate for this role?

Candidates with independent management of Order to Cash for international clients in a BPO setting for 7-10 years, end-to-end OTC expertise, and experience in process transitions and team management stand out.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

Land your dream remote job 3x faster with AI

Try Jobo Free