Delivery Operations Associate Manager at Accenture

Jaipur, Rajasthan, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Business Process Outsourcing, Finance, Professional ServicesIndustries

Requirements

MCom/Master of Business Administration/Master of Financial Management
10 to 14 years of experience (12+ years for CL8)
Proficiency in MS Office (Excel, Outlook, Word), CRM platforms, and Power BI reporting
Experience working on ERP systems (SAP, Oracle, Workday, or similar)
Proficiency in Accounts Receivable (Experienced level)
Proficiency in Project Management (Skilled level)
Ability to multitask and manage time efficiently
Analytical thinking and attention to detail
Functional competencies in Accounts Receivables, MS Office, SAP, High Radius
Professional competencies including Team Leadership & Management, Performance Management, Relationship Management, Customer Orientation, Leadership, Innovative, Takes initiative (proactive), Analytical ability, Team player, Communication skills, Multi-tasking

Responsibilities

Own the O2C tower performance across all sub-processes (Billing, Deductions, Cash App, Customer Service, Customer Master Data Management)
Analyze KPIs (DSO, unapplied cash %, deduction aging) and implement process improvements
Manage a team of 15–30+ FTEs and ensure training, motivation, and development
Support audit and compliance reviews and maintain strong internal controls
Lead daily O2C operations and ensure SLA/KPI achievement across assigned processes
Support transition and stabilization of new processes or markets
Perform detailed root cause analysis and recommend corrective actions
Create productivity trackers, dashboards, and standard operating procedures (SOPs)
Supervise daily task allocation, queue monitoring, and quality checks
Ensure accurate processing of invoices, cash applications, or deductions as per SLA
Review and validate reports, trackers, and reconciliations prepared by team members
Ensure availability of updated documentation for all processes
Work with Team Leaders in identifying training requirements and develop a training plan
Lead OTC and Process improvement initiatives
Oversee the day-to-day activities of the O2C team, ensuring a smooth workflow and adherence to process timelines
Set goals and monitor team performance against Key Performance Indicators (KPIs)

Skills

Order to Cash

Billing

Reporting

Finance Strategy

Cross Support

KPIs

DSO

Deductions

Cash Application

Customer Service

Customer Master Data Management

Process Improvement

Stakeholder Management

Team Management

Audit

Compliance

SLA Management

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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