Delivery Operations Associate Manager at Accenture

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, ConsultingIndustries

Requirements

Minimum of 4 years of experience in service delivery, sales operations, or program management within technology or SaaS environments
Minimum of 2 years in client management or client engagement
Exceptional communication and presentation skills, with the ability to distill data insights and deliver concise executive-level updates (Preferred)
Strong strategic problem-solving and analytical capabilities, using data and AI tools to uncover performance trends and drive improvement (Preferred)
Proven project management expertise, balancing multiple priorities and finding efficiencies across complex global programs (Preferred)
Advanced stakeholder management skills, with the confidence to challenge requests misaligned with strategic priorities (Preferred)
Adaptive, agile mindset with the ability to thrive in a fast-paced, evolving business landscape (Preferred)
Proficiency in Microsoft Office, Google Suite, and data visualization tools (e.g., Power BI, Tableau) (Preferred)
Bachelor’s Degree (Preferred)
Demonstrated curiosity and engagement with AI technologies, using emerging tools to improve efficiency, reporting, and delivery insights (Preferred)

Responsibilities

Lead and oversee a large-scale delivery program responsible for strategy and execution across sales, sales management, training, quality assurance, and data & reporting functions
Collaborate with Global Client Leads and Account Leadership to execute strategic initiatives, ensuring alignment between operational goals and client success metrics
Leverage data and analytics to identify insights, define key performance drivers, and guide initiatives that enhance program efficiency and impact
Champion Business Transformation and Continuous Improvement, working closely with transformation partners to prioritize initiatives, ensure accountability, and deliver measurable results using data and AI insights
Define and track OKRs across client programs, QA, and training—ensuring consistent measurement, transparent reporting, and performance visibility
Monitor and manage quarterly operational plans, capturing forward-looking strategies, evaluating progress, and implementing corrective actions to maintain performance excellence
Provide strategic direction to the reporting and analytics teams, ensuring the end-to-end delivery ecosystem operates efficiently, within scope, and aligned to business outcomes
Drive consistency and operational rigor across regional delivery teams, ensuring adherence to established operating models and governance structures
Deliver comprehensive performance and status updates to the Global Delivery Lead and Account Leadership, distilling data and AI-driven insights into clear, actionable recommendations

Skills

Data Analytics

AI Insights

OKRs

Business Transformation

Continuous Improvement

Sales Operations

Quality Assurance

Reporting

Program Management

Strategic Planning

Automation

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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