DEI & Employee Experience Manager at Lightspeed Commerce

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, CommerceIndustries

Requirements

At least 8 years of directly related professional experience in diversity, equity, and inclusion (DEI) or a closely aligned field
Proven ability to design, lead, and evaluate comprehensive global DEI strategies and programs, including employee-led networks (ELNs), inclusion training initiatives, and data-driven analysis
Exceptional judgment with the ability to define appropriate evaluation criteria, navigate ambiguity, and develop innovative, effective solutions to complex challenges
Fluency in English as a working language

Responsibilities

Manage the global portfolio of DEI initiatives, from strategy and governance to budget allocation and impact measurement
Proactively identify and define DEI challenges and opportunities across the global organization, analyzing variable factors (e.g., local regulatory needs, regional cultural nuances, data from multiple sources) to recommend and develop solutions that reflect the diverse needs of different regions and markets
Design and execute effective DEI initiatives that align with company objectives, including a comprehensive strategy for Employee Led Networks (ELNs), a global DEI calendar, and targeted responses to the engagement survey, to embed DEI initiatives beyond the People & Culture team
Determine the methods and evaluation criteria for all new assignments and programs to measure impact and ensure continuous improvement
Partner with the Head of Talent & Capability to ensure seamless integration of DEI goals into broader talent and capability strategies
Own the end-to-end execution of the annual global engagement survey, including vendor management, data analysis, and communication of results to senior leadership
Design and drive the organization-wide engagement action planning process, creating leader toolkits and consultation frameworks to ensure data is translated into effective, localized, and measurable interventions across the business
Develop integrated responses to engagement survey data, ensuring alignment between inclusion gaps and proposed DEI initiatives
Serve as the internal subject matter expert on DEI best practices, providing consultancy and guidance to People & Culture partners, leaders, and employees
Coordinate the activities of internal stakeholders and contributors (e.g., P&C team members, ELN leaders, internal communications) to ensure timely and effective project delivery

Skills

Key technologies and capabilities for this role

DEI StrategyProgram DesignEmployee ExperienceStakeholder ManagementData AnalysisImpact MeasurementGlobal StrategyTalent ManagementCultural AnalysisEngagement SurveysEmployee Led NetworksBudget Allocation

Questions & Answers

Common questions about this position

What experience level is required for this role?

At least 8 years of directly related experience is required.

Is this a remote or on-site position?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a team management or individual contributor role?

This is a senior individual contributor role.

What makes a strong candidate for this position?

A strong candidate has at least 8 years of directly related experience in DEI and employee experience, with expertise in strategy design, program management, data analysis, and global stakeholder collaboration.

Lightspeed Commerce

Provides software solutions for retailers and restaurateurs

About Lightspeed Commerce

Lightspeed Commerce provides software solutions designed specifically for small and medium-sized businesses in the retail and restaurant sectors. Their main products include point-of-sale systems, inventory management tools, and analytics features that help businesses operate more efficiently and engage with customers effectively. These tools work together to streamline operations, allowing businesses to manage sales, track inventory, and analyze performance data all in one place. Unlike many competitors, Lightspeed focuses on a subscription model for its services, which includes ongoing support and updates, as well as transaction fees for payment processing. The company's goal is to enhance global commerce by empowering SMBs with the technology they need to thrive in a competitive marketplace.

Amsterdam, NetherlandsHeadquarters

2005Year Founded

$2.1MTotal Funding

SERIES_ACompany Stage

Enterprise Software, FintechIndustries

1,001-5,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Paid Leave

Extended Healthcare Benefits

Mental Health Support

Lightspeed Equity Scheme

Health & Wellness Credit

Volunteer Day

Risks

Increased competition from SpotOn in the restaurant POS market.

Adyen's Tap to Pay on iPhone poses a threat to Lightspeed's payment solutions.

Candis's financial management solutions could attract Lightspeed's target market.

Differentiation

Lightspeed offers a unified platform for both retail and hospitality businesses.

The company integrates online and offline sales channels for seamless operations.

Lightspeed's subscription model provides consistent revenue through software and transaction fees.

Upsides

Growing demand for unified commerce platforms aligns with Lightspeed's offerings.

Rise of contactless payments presents expansion opportunities for Lightspeed's payment solutions.

Subscription-based models are trending, benefiting Lightspeed's recurring revenue strategy.

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