[Remote] Account Manager- University at 12twenty

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Recruiting, EdTech, SaaSIndustries

Requirements

4-6 years of experience in account management, sales, or project management, with a proven track record of retaining and growing accounts
The ability to manage a large portfolio of clients while effectively driving expansion opportunities
Strong cross-functional collaboration skills, with the ability to influence and motivate internal teams (e.g., implementation, product, sales, engineering, support) to achieve business goals
The ability to think strategically, adapt quickly to new challenges, and make informed decisions
Confidence in making recommendations that drive client success and business growth
Bachelor’s degree is required

Responsibilities

Own client retention and minimize churn by ensuring customers consistently realize the value of 12twenty and how it aligns with their evolving needs
Proactively identify and manage expansion opportunities within existing accounts, collaborating with 12twenty’s Partnership team to drive strategic growth initiatives
Prepare and facilitate strategic interactions including virtual and in-person account reviews, webinars, and demos to maintain and grow strong client engagement
Build and nurture long-term relationships that inspire product loyalty and maximize the utilization of 12twenty’s technology suite
Identify and implement process improvements within the account management department to enhance efficiency and client satisfaction

Skills

Key technologies and capabilities for this role

Account ManagementClient RetentionCustomer Relationship ManagementSalesProject ManagementStrategic Account PlanningClient EngagementProcess Improvement

Questions & Answers

Common questions about this position

What experience is required for the Account Manager role?

Candidates need 4-6 years of experience in account management, sales, or project management with a proven track record of retaining and growing accounts, plus a Bachelor’s degree.

What are the top skills needed for this position?

Key skills include strong cross-functional collaboration, strategic thinking, quick adaptability, confidence in recommendations, and the ability to manage a large client portfolio while driving expansion.

What is the company culture like at 12twenty?

12twenty has a team of passionate, talented, and diverse hard workers who share a common goal, are personally invested in the company's success, and are committed to building tools they believe in.

Is this position remote or office-based?

This information is not specified in the job description.

What makes a strong candidate for this Account Manager role?

A strong candidate is self-motivated, team-oriented with a great attitude, excellent communication skills, strong work ethic, and passion for fostering partnerships, plus 4-6 years of relevant experience.

12twenty

SaaS platform for career services management

About 12twenty

12Twenty offers a software platform that connects university career centers, students, and employers to streamline career services and job placement. The platform allows career centers to manage student data and track employment outcomes, while students can use it to search for jobs and connect with employers. Employers gain access to qualified candidates and can manage their recruitment processes more efficiently. The goal of 12Twenty is to enhance the effectiveness of career services in higher education through a data-driven approach.

Santa Monica, CaliforniaHeadquarters

2010Year Founded

$1.2MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Enterprise Software, EducationIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Remote Work Options

Company Social Events

Risks

Competition from Handshake and Symplicity threatens 12twenty's market share.

Data privacy regulations pose challenges for managing student and employer data.

Universities' budget cuts may reduce spending on career services platforms.

Differentiation

12twenty offers a comprehensive platform for university career centers and students.

The platform provides robust data analytics for tracking employment outcomes.

12twenty facilitates employer engagement and streamlines recruitment processes.

Upsides

Increased demand for virtual career services boosts 12twenty's market potential.

Growing interest in data-driven decision-making enhances platform appeal.

Universities seek tech partnerships, expanding 12twenty's network and offerings.

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