Dedicated Support Engineer at LiveRamp

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Advertising, Finance, Data PrivacyIndustries

Requirements

2-5 years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role
History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders
Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders
Demonstrated success in prioritizing work with little oversight
Open-minded, collaborative, dependable, and poised when working through customer or internal challenges
Resourcefulness
Great communication skills with external customers and internal stakeholders
The ability to work and succeed in ambiguous situations with little direction
The ability to respond promptly and follow through on projects to completion
Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm), as well as potential on-call or weekend coverage
Strategic and forward thinking, proven ability to plan ahead
Type S(tartup) personality: smart, ethical, friendly, cross-functional, hardworking and proactive
Hybrid, 2 days a week in-office position in San Francisco, New York City, Seattle or Little Rock
Preferred: Familiarity with SQL querying. Ability to execute and understand existing queries

Responsibilities

Become a member of our Dedicated Support Engineer team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients
Manage a ticket queue to provide technical guidance and troubleshooting to enable customer satisfaction and company growth
Work in tandem with LiveRamp’s Technical Services team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers
Be a pioneering member of a newly established team with a metrics-driven, people-centric culture
Adapt and thrive on a constantly evolving team
Analyze and seize opportunities to continuously improve customer outcomes using KPIs, case data, qualitative reviews of cases, & feedback
Implement and configure workflows to streamline setup for new clients and improve efficiency for existing ones

Skills

technical troubleshooting

ticket queue management

technical guidance

customer support

soft skills

LiveRamp

Identity platform for people-based marketing

About LiveRamp

LiveRamp offers an identity platform that connects people, data, and devices for effective marketing. This platform supports people-based marketing, allowing businesses to target their audiences more accurately. LiveRamp operates on a subscription model, providing services like data onboarding and identity resolution to help clients unify and analyze their data. The company aims to empower businesses to use data responsibly while enhancing customer experiences.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$15.6MTotal Funding

IPOCompany Stage

Data & Analytics, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Remote Work Options

Unlimited Paid Time Off

Paid Holidays

Paid Parental Leave

Employee Stock Purchase Plan

Wellness Program

Risks

Competitors' adoption of data clean rooms may dilute LiveRamp's market share.

DIRECTV partnership success depends on streaming platform user growth.

Life360's ad business growth could conflict with LiveRamp's existing clients.

Differentiation

LiveRamp offers a fully interoperable infrastructure for end-to-end addressability.

The platform ensures safe and responsible consumer data usage, crucial in today's privacy-conscious world.

LiveRamp's subscription model provides clients with data onboarding, identity resolution, and connectivity.

Upsides

Growing demand for data clean rooms enhances LiveRamp's market position.

Phasing out of third-party cookies boosts interest in identity resolution solutions.

Partnerships with streaming platforms expand LiveRamp's digital advertising reach.

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