Account Manager
BondSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Automotive, Financial Services, TechnologyIndustries
Requirements
- High School diploma, GED or equivalent certification (Basic)
- At least 1 year of experience in Process Management (Basic)
- At least 1 year of experience in Relationship management (Basic)
- Preferred: Bachelor's Degree
- Preferred: 2+ years of experience in Process Management
- Preferred: 2+ years of experience in Relationship management
- Willingness to travel up to 50% within the metro areas of either Pittsburgh or Philadelphia
Responsibilities
- Collaborate and partner with the Area Sales Manager (ASM) and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals (Strategic POD Partnership)
- Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform
- Own the customer adoption and retention lifecycle
- Drive process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process
- Provide subject matter expertise on processes and Navigator Platform when representing the Sales organization
- Perform product and process troubleshooting, specifically relating to Navigator Platform
- Conduct frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What are the basic qualifications for the Dealer Success Manager role?
Candidates need a High School diploma, GED or equivalent certification, at least 1 year of experience in Process Management, and at least 1 year of experience in Relations.
How much travel is required in this position?
This position requires traveling up to 50% within the metro areas of either Pittsburgh or Philadelphia.
What key skills are needed to succeed as a Dealer Success Manager?
The role requires dedicated, disciplined sales professionals who excel in a team environment, have expertise in process improvement, strong interpersonal skills, effective communication to influence partners, strong analytical skills, attention to detail, adaptability to a dynamic agile environment, and customer-centric abilities in training, tool adoption, product understanding, and troubleshooting.
What is the team structure like for this role?
The role involves high-level partnership with POD counterparts including the Area Sales Manager (ASM), Relationship Managers (RMs), and Assistant Relationship Managers (ARMs) to strategize and achieve sales goals.
What makes a strong candidate for the Dealer Success Manager position?
Strong candidates are sales professionals with process management and relationship experience, who excel in team environments, have strong interpersonal and analytical skills, can adapt to agile settings, and demonstrate customer-centric expertise in training, product troubleshooting, and driving adoption.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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