Account Manager
BondSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Automotive, Financial Services, TechnologyIndustries
Requirements
- High School diploma, GED or equivalent certification (Basic)
- At least 1 year of experience in Process Management (Basic)
- At least 1 year of experience in Relationship management (Basic)
- Preferred: Bachelor's Degree
- Preferred: 2+ years of experience in Process Management
- Preferred: 2+ years of experience in Relationship management
- Dedicated, disciplined sales professional who excels in a team environment
- Expert in process improvement
- Strong interpersonal skills
- Ability to effectively communicate and influence partners across the company and multiple organizational levels
- Strong analytical skills
- Attention to detail
- Ability to adapt to a dynamic agile environment
- Customer-centric with expertise in training and driving tool adoption
- Deep understanding of the product
- Ability to troubleshoot technical issues quickly
- Willingness to travel up to 50% within the metro area of Boston
Responsibilities
- Strategic POD Partnership: Collaborate and partner with the Area Sales Manager (ASM) and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goals
- Sales Enablement and Retention Cycle Ownership: Drive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle
- Drive process improvements aligned with superior customer outcomes and the overarching Capital One Sales Process
- Provide subject matter expertise on processes and Navigator Platform when representing the Sales organization
- Product and Process troubleshooting, specifically relating to Navigator Platform
- Frequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycle
- Operate as a Strategic Consultant and Customer-Centric Partner to auto dealers within the Capital One Sales Process
- Provide high-level partnership with POD counterparts to strategize and achieve superior success
- Offer consultative expertise and training enablement to support POD’s core sales objectives
- Contribute to expanding footprint by supporting POD’s efforts in gaining and retaining Navigator Platform subscribers
- Provide specialized expertise during initial pitches and compelling closing techniques
- Take ownership of seamless setup, expert training, and strategic Return on Investment (ROI) conversations
- Educate and gain buy-in from key auto dealer stakeholders to maximize value of technology and processes
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary or compensation for the Dealer Success Manager role?
This information is not specified in the job description.
Is this a remote position, or what is the location and travel requirement?
This position will be traveling up to 50% within the metro area of Boston.
What skills and qualifications are required for this role?
Candidates need at least 1 year of experience in Process Management and 1 year in Relationship Management, along with strong analytical skills, attention to detail, interpersonal skills, and the ability to communicate and influence across levels. A customer-centric approach with expertise in training, tool adoption, product understanding, and troubleshooting technical issues is essential.
What is the team structure like for the Dealer Success Manager?
The role involves high-level partnership with POD counterparts, including the Area Sales Manager (ASM), Relationship Managers (RMs), and Assistant Relationship Managers (ARMs) to strategize and achieve sales goals.
What makes a strong candidate for the Dealer Success Manager position?
Strong candidates are dedicated sales professionals who excel in team environments, have expertise in process improvement, strong interpersonal and analytical skills, and can drive customer adoption through training, troubleshooting, and relationship-building with auto dealers.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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