Dealer Relations Manager at S&P Global

Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Bachelor's degree in Business, Management, Marketing or a related field
3-5 years professional experience working in sales, marketing or customer service in a luxury automotive retail environment
Significant experience working with CRM tools and comfort with technology
Practical experience, comprehensive understanding, and strong working knowledge of how an automotive dealership runs day to day
In-depth understanding of the company's software platform functionality, related services, and technical overview
Ability to travel 80%-100% within the region and nationally as needed
Valid driver's license with no restrictions
Ability to think quickly on your feet and handle ambiguity
Strong oral and written communication skills with business and financial acumen
Ability to establish rapport and develop meaningful relationships with clients
Effective negotiation skills to find win-win solutions
Proactive in soliciting feedback, asking clarifying questions, and resolving issues non-confrontationally
Ability to perform as part of a larger team and work independently to schedule and prioritize work
Regularly assess own performance and adapt work to achieve better results
Belief in the company's product and vested interest in its success

Responsibilities

Manage day-to-day dealer relationships and champion adoption and ongoing use of the company product in dealerships
Execute launch planning, manage product implementation, and deliver initial and ongoing training to dealers through regular monthly performance visits and to the regional team
Serve as first point of contact for handling dealership issues and follow up on escalated ones
Bring best practice knowledge of the product to client organizations to support the company's value proposition and share with regional teammates
Ensure product changes, new features, and releases are communicated and implemented timely to accounts
Work as part of a larger team reporting to a Director of Dealer Relations, covering a geographical area
Responsible for retention of 20+ accounts
Strategically implement processes and collaborate with executive management, floor management, and other dealership departments on appropriate usage
Proactively contribute and collaborate with the team and dealerships to meet or exceed expectations in servicing partners

Skills

Key technologies and capabilities for this role

CRMSalesCustomer ServiceRelationship ManagementProduct ImplementationTraining DeliveryAccount ManagementAutomotive Dealership Operations

Questions & Answers

Common questions about this position

What is the travel requirement for this role?

This role requires 80%-100% travel within the region and nationally as needed, along with a valid driver's license with no restrictions.

What education and experience are required for the Dealer Relations Manager position?

A Bachelor’s degree in Business, Management, Marketing or a related field is required, along with 3-5 years of professional experience in sales, marketing or customer service in a luxury automotive retail environment.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What does the team structure look like for this role?

This position works as part of a larger team reporting to a Director of Dealer Relations and is responsible for the retention of 20+ accounts.

What makes a strong candidate for this Dealer Relations Manager role?

Strong candidates have significant experience in luxury automotive retail, proficiency with CRM tools, excellent communication and negotiation skills, and the ability to build rapport while handling ambiguity and travel extensively.

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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