Dealer Relations Associate Lead at S&P Global

London, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Financial ServicesIndustries

Requirements

Ability to manage day-to-day responsibilities of a team of Dealer Relations Associates as a player/coach
Experience maintaining high levels of productivity, focus, morale, and fostering collaboration
Quick, agile, and strong collaborative approach with external clients and internal teams
Focus on advancing key performance indicators (KPIs)
Ability to conduct continuous analysis and assess team practices quarterly (at minimum) for operational efficiency
Leadership skills in mentoring peers and instilling best practices
Capability to make tactical decisions on team projects and immediate tasks
Experience in team and individual dynamics management
Skills in onboarding new hires and spearheading training on product releases
Ability to organize coverage for team vacations and out-of-office events
Proficiency in monitoring and ensuring compliance with training requirements

Responsibilities

Lead a team of Dealer Relations Associates supporting Regional Area Directors across the United States
Regularly communicate with Regional Area Directors to identify performance/growth opportunities and ensure consistency
Mentor team members on best practices for efficient task completion
Provide direct, frequent communication with team members, delivering feedback and updates
Make tactical decisions related to team projects and immediate tasks
Focus on team and individual dynamics and morale
Handle onboarding of all new hires
Report company-wide updates to DRAs from sources like Director Calls, team meetings, and Enablement
Work with Enablement to educate team on new product releases for dealer partner training
Spearhead training on new product releases
Run weekly DRA meetings with consistent, valuable content
Work with Regional Area Directors to standardize current processes
Organize coverage for DRA vacation and out-of-office events
Own and regularly update the Playbook for Dealer Relations Associates
Monitor training requirements across S&P and automotiveMastermind monthly for timely completion and compliance
Hold regular 1:1s with DRAs to set goals, review progress, uncover obstacles, and focus on short/long-term goals
Assist DRAs who have fallen behind by connecting with their Dealer Relation Manager teams/Directors

Skills

Team Management

Leadership

Mentoring

KPI Analysis

Data Analysis

Client Relations

Collaboration

Operations Optimization

Performance Tracking

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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