Sr Customer Success Specialist - Dealer Operations

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Software, Dealership ManagementIndustries

Requirements

Candidates must be located near a major airport in CST time zones and possess strong product-specific knowledge to answer advanced questions and analyze customer needs across multiple products or workflows. A deep understanding of CDK products and dealership operations, including automotive trends, is essential. Experience in customer success and a willingness to continuously grow product knowledge through training are also required.

Responsibilities

The Sr. Customer Success Specialist will build strong relationships with the CSM team, provide proactive product expertise, and identify opportunities for product adoption and business growth. They will demonstrate advanced product functionality, compare product reporting to show improvement, and guide customers on best practices to meet industry standards and benchmarks. Responsibilities include completing client training, resolving advanced blockers, recommending best practices, and documenting dealer engagements that show improved performance. The specialist will also lead scaled webinars and provide feedback for new content creation.

Skills

Customer Success

Product Expertise

Workflow Analysis

Industry Knowledge

Client Relationship Management

SaaS

Cloud-based Software

Problem-Solving

Communication

CDK Global

Integrated software solutions for automotive retail

About CDK Global

CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.

Hoffman Estates, IllinoisHeadquarters

1972Year Founded

IPOCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Risks

Tekion's lawsuit could lead to significant legal expenses and reputational damage.

Antitrust lawsuit resulted in a $100 million payout, indicating potential legal vulnerabilities.

Cybersecurity breach impacted major clients, potentially leading to loss of trust and business.

Differentiation

CDK Global specializes in integrated software solutions for the automotive retail industry.

The company offers a subscription-based model for its software solutions.

CDK Global focuses on EV transition challenges, tailoring solutions for evolving industry needs.

Upsides

Increased focus on cybersecurity can enhance CDK Global's reputation and client trust.

Digital transformation in automotive industry presents opportunities for expanding software offerings.

Rise of EVs creates demand for specialized dealership software solutions by CDK Global.

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