Title Coordinator (Remote)
First AmericanSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Dealer Lien Perfection Sr. Coordinator (Work from Home) at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Automotive FinanceIndustries
Requirements
- High School Diploma, GED or equivalent certification
- At least 3 years of Customer Service or Call Center experience
- At least 1 year of experience working in the Financial Industry
- At least 1 year of experience using Google Suite or Microsoft Office
- Self-motivated with ability to work under limited supervision
- Efficient time management, multitasking, problem solving, and attention to detail skills
- Strong communication skills
- Excellent organizational skills
- Secure home office environment free from background noise and distractions
- Reliable private internet connection (Cable or Fiber ISP, not cellular hotspot or satellite; min 5Mbps download on VPN, 10+ Mbps preferred; password-protected private network)
- Reside in continental US (not California, Hawaii, or US territories; no international work)
- Ability to work Monday-Friday 8am-4:30pm or 7:30am-4:30pm CST
- Preferred Qualifications
- At least 4 years of Customer Service or Call Center experience
- At least 2 years of experience in the Financial Industry
- At least 1 year of title processing experience
Responsibilities
- Call dealers, customers, and DMVs to follow up on title status of accounts in PP and make initial contact on new accounts
- Provide world-class customer experience through strong communication
- Update various trackers
- Send documents to customers and DMVs and verify accuracy
- Ensure accuracy and highest quality assurance standards
- Manage multiple tasks, prioritize workflow efficiently
- Exhibit professionalism and morale with associates and external contacts
- Run state inquiries
- Place necessary documents on tracker to perfect accounts
- Send lien placement documents to customers
- Answer emails and voicemails within SLA period
Skills
Customer Communication
Time Management
Multitasking
Problem Solving
Attention to Detail
Document Management
Data Entry
Phone Outreach
Email Management
Organizational Skills
Workflow Prioritization
Quality Assurance
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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