Dealer Aftermarket Collaboration Manager (ANZP) at Caterpillar Inc.

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Construction Equipment, Mining Equipment, ManufacturingIndustries

Requirements

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Performance Management: Knowledge of successful performance management techniques; ability to apply organization's performance management system, practices, and tools to developing and improving individual, team, and organizational performance
Forecasting: Knowledge of forecasting tools, approaches and practices; ability to determine product demand and estimate production requirements and loads
Inventory Management: Knowledge of processes and methods of inventory management; ability to effectively manage local or distributed inventories
Logistics Management: Knowledge of logistics and management; ability to support processes improvement for effective and efficient movement of aftermarket parts
Dealer Relationship Management: Knowledge of processes and methods to effectively manage business relationships and transactions with dealers; ability to apply related knowledge, experience and skills into real practice
Supply Chain Management: Knowledge of functions, principles and techniques used in supply chain management; ability to develop and use strategies

Responsibilities

Provides leadership to team members (such as order management, PIC support and dealer forward planning) supporting dealers, working all the aftermarket needs of that dealership
Connects with Regional RI/CI/P&E Sales team (managers of ASCs, ASRs) to understand and participate/support the Growth plans
Coordinates with the DSD team (DD, Parts & Service Ops Mgr, Parts Ops Consultants, PSOR) to support dealers on Parts Metrics
Conducts Monthly dealer Parts review (includes orders, operations, transport, inv. PIC, DFP, claims & returns, processes)
Engages with the dealers to understand the business trends and customer needs
Analyses and Identifies Opportunities for Process/System improvement, sponsors projects
Leverages expertise within team and partners to develop solutions to address customer needs/problems
Provides VoD and coordinates actions with Central (PIC/IM/P-viz/Claims-Returns) team to improve processes/systems
Maintaining communications with Dealers, operations, procurement, logistics, and distribution
Creating integrated processes to streamline supply chains
Managing and directing the team, including training, hiring, and coaching
Establishing key performance metrics and benchmarks to guide team; monitoring planned vs. actual performance and presents results to senior management

Skills

Key technologies and capabilities for this role

Supply Chain ManagementDealer ManagementOrder ManagementParts MetricsProcess ImprovementData AnalysisTeam LeadershipBusiness Trend AnalysisProject SponsorshipCustomer Engagement

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What key skills are required for the Dealer Aftermarket Collaboration Manager role?

The role requires Decision Making and Critical Thinking, Effective Communications, and Performance Management.

What is the company culture like at Caterpillar?

Caterpillar emphasizes a global team that cares about each other, innovation, problem-solving, and building stronger, more sustainable communities.

What makes a strong candidate for this position?

Strong candidates will have expertise in decision making, critical thinking, effective communications, and performance management, along with leadership experience in managing teams and supply chain processes.

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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