DE030976-Delivery Lead Senior Manager at Accenture

Quezon, Mimaropa, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

Professional Services, ConsultingIndustries

Requirements

Already have the right to live and work in this country
12 years of solid experience
10+ years of supervisory experience
Standard SDL Profile

Responsibilities

Oversees operations for 1–6 programs or Statements of Work (SOWs), ranging from low to high complexity, with a resource base of 200–300 employees across one or more locations
Makes independent decisions in accordance with contractual obligations outlined in the program/SOW, ensuring achievement of service level agreements (SLAs), key performance indicators (KPIs), and cost objectives. Maintains strong relationships with key stakeholders to drive satisfaction for both Accenture and the client
Identifies and resolves service delivery issues promptly, implementing preventive measures and cost-effective solutions to enhance client outcomes and operational efficiency
Manages transitions during setup or expansion phases, ensuring timely and successful onboarding of new programs/SOWs and seamless go-live execution
Acts as a trusted consultant and primary point of contact for internal and external stakeholders, fostering collaboration, transparency, and alignment with business goals
Handles sensitive situations with tact and professionalism to preserve client relationships while ensuring strong business performance and adherence to Accenture’s standards and values
Provides local guidance on cost management to meet agreed-upon financial targets, optimize resource utilization, and support strategic planning
Oversees staffing and workload distribution to maximize team efficiency, productivity, and capacity across programs
Leads special projects and initiatives as needed, in addition to business-as-usual responsibilities, contributing to innovation, continuous improvement, and operational excellence
Promotes a culture of accountability, performance, and client-centricity, ensuring teams are aligned with organizational priorities and empowered to deliver high-quality outcomes
Collaborates with cross-functional teams and leadership to share best practices, address challenges, and support long-term success across service delivery operations

Skills

Service Delivery

Operations Management

Stakeholder Management

SLA Management

KPI Management

Team Leadership

Process Improvement

Cost Management

Resource Allocation

Project Management

Client Relationship Management

Transition Management

Risk Resolution

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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