[Remote] Data Ops Analyst - Technical Support at Nielsen

Pune, Maharashtra, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Analytics, Consumer Packaged GoodsIndustries

Requirements

1–2 years of experience in technical customer support or a similar role
Experience with Zendesk (or similar ticketing platforms)
Excellent written English; clear and concise communication
Strong problem-solving and analytical skills
Attention to detail and ability to multitask
Nice to have: Experience with Jira and Confluence
Nice to have: Basic knowledge of SQL/API concepts (ability to run SELECT queries, GET/POST requests)
Nice to have: Familiarity with mobile app ecosystems (iOS/Android)
Nice to have: Experience working in SaaS or tech support environments

Responsibilities

Provide customer support via Zendesk (email and in-app requests)
Handle inquiries for different mobile applications/websites
Investigate user issues by running queries in MySQL databases
Use API requests to retrieve user data
Collaborate with the development and product teams to escalate complex issues
Create and track bugs, suggestions from users in Jira
Create and update internal documentation in Confluence
Ensure all interactions are handled with empathy, accuracy, and professionalism

Skills

Key technologies and capabilities for this role

ZendeskMySQLAPIJiraConfluence

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position.

What benefits does NielsenIQ offer?

Benefits include a flexible working environment, volunteer time off, LinkedIn Learning, and an Employee-Assistance-Program (EAP).

What skills are required for the Data Ops Analyst role?

Required skills include 1–2 years of experience in technical customer support, experience with Zendesk or similar ticketing platforms, excellent written English, strong problem-solving and analytical skills, attention to detail, and ability to multitask.

What tools or technologies should I be familiar with for this job?

Nice-to-have experience includes Jira and Confluence, basic knowledge of SQL/API concepts (SELECT queries, GET/POST requests), familiarity with mobile app ecosystems (iOS/Android), and SaaS or tech support environments.

What is the salary for this position?

This information is not specified in the job description.

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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