Data Annotator at Capital One

Muntinlupa, National Capital Region, Philippines

Capital One Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, TechnologyIndustries

Requirements

  • Bachelor’s Degree or a combination of education and relevant experience in the field
  • Minimum of 2 years of relevant work-related experience in a BPO or similar industry
  • Good communication skills
  • Analytical skills and Critical Thinking Skills for content evaluation
  • Strong skills in writing and editing
  • Exposure to data annotation, content moderation, or AI model support (strong plus)
  • At least 1 year in US Card services, US Banking, US Financial services and products (preferred)

Responsibilities

  • Review and analyze AI-generated responses for accuracy, clarity, and relevance
  • Annotate data entry, perform data research activities according to Data Scientist instruction and Capital One guidelines
  • Assist in developing and refining annotation guidelines to ensure consistency and quality in the labeling process
  • Identify and report any data quality issues or anomalies encountered during annotation process
  • Manage workload appropriately; efficiently service multiple requests, work with AI development team or dedicated lines of business to execute within deadlines
  • Collaborate within teams and across teams as part of process initiatives and performance standards
  • Maintain SME knowledge of processes and support production work to maintain workflow and meet established deadlines
  • Potential assignment or rotation across related sub-functions
  • Exhibit flexibility and respond quickly to meet changing business needs including other job-related duties that may be assigned from time to time

Skills

Data Annotation
Content Moderation
Analytical Skills
Critical Thinking
Writing
Editing
Communication Skills

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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