Data Analytics & Insights Analyst

Gurugram, Haryana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel Technology, E-commerceIndustries

Requirements

Candidates should have experience with text analytics tools such as Clarabridge/Qualtrics XM Discover and CX platforms like Qualtrics or Medallia. Familiarity with speech analytics tools and emerging technologies including LLMs and generative AI is also required. Experience in data analysis and generating insights from structured and unstructured data is expected.

Responsibilities

The Data Analytics & Insights Analyst will examine data to extract meaningful insights about the partner experience, aiming to increase revenue, reduce costs, and enhance satisfaction. Responsibilities include creating visual reports to communicate findings and recommendations, leveraging AI and LLMs to automate analysis, and deriving insights from partner feedback via surveys and conversations. The analyst will also produce repeatable insight reports, partner with the Experience Management team, and stay updated on customer experience analytics trends.

Skills

Data Analysis

Structured Data

Unstructured Data

Insight Generation

Reporting

Data Visualization

Large Language Models (LLMs)

Generative AI

Text Analytics

Qualtrics XM Discover

Clarabridge

Sentiment Analysis

CX Platforms

Expedia Group

Travel booking platform for various services

About Expedia Group

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users to various travel options, including flights, hotels, car rentals, vacation packages, and activities, allowing them to find and book trips that fit their needs and budgets. The company generates revenue primarily through commissions from bookings made on its platforms and through advertising, where travel service providers can promote their offerings. Unlike many competitors, Expedia Group not only serves individual travelers but also partners with travel agencies and corporate clients, providing them with valuable data and tools to enhance their operations. The goal of Expedia Group is to create a seamless travel experience for users while supporting its partners in growing their businesses.

Bellevue, WashingtonHeadquarters

1996Year Founded

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

Benefits

Paid Vacation

Parental Leave

Hybrid Work Options

Professional Development Budget

Risks

Riyadh Air's entry into the market could increase competition for Expedia.

CFO transition may lead to strategic shifts or instability in financial management.

Expedia's partnership with Mondelez WTR may not yield expected results due to economic uncertainties.

Differentiation

Expedia Group operates a diverse portfolio of travel brands, including Expedia and Vrbo.

The company offers a comprehensive suite of services for travelers and travel-related businesses.

Expedia Group partners with service providers, offering data, tools, and technology to optimize operations.

Upsides

Increased demand for personalized travel experiences enhances Expedia's AI-driven recommendation systems.

The rise of 'workcations' allows Expedia to market longer stay packages.

Sustainability in travel is a priority, enabling Expedia to promote eco-friendly options.

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