DACH Customer Success Manager at Vanta

London, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Compliance, TechnologyIndustries

Requirements

3-4 years' experience in Customer Success (SaaS) with German-speaking customers in a fast-paced B2B SaaS environment, preferably with security or compliance exposure
Fluent in both German and English, with exceptional verbal and written communication in both
Experience working with a blend of SMB and Upmarket, ideally across multiple European countries or markets
Strong experience partnering with C-level stakeholders and guiding them through strategic outcomes
Highly organised and proactive, able to navigate ambiguity and operate with ownership in a high-growth environment
Technically curious, capable of understanding platform mechanics and communicating effectively with security-minded customers
Empathetic and customer-obsessed, with a proven track record of driving value and retention
Stellar problem-solving skills, and an enthusiasm for making a large impact early on at a start-up
Comfortable using tools like Salesforce, Catalyst, Zoom, and Slack
Based in London office, with expectation to be in-office at least 3 days a week (Hybrid)

Responsibilities

Lead all post-sales activities for Vanta's customers by guiding them through onboarding, implementation, product adoption, value-driven renewals, and identifying upsells
Partner with Account Managers to drive renewal and expansion opportunities within your book of business
Become a product expert on Vanta and how our platform can be used to improve security posture through compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP and Custom Frameworks), Trust Reports, and Risk Management solution
Guide implementation, configuration, and optimization of Vanta Trust Management Platform
Provide professional advice on security best practices and compliance standards
Collaborate with customers to optimize security programs and identify areas of improvement
Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
Work cross-functionally to resolve customer business issues and work toward mutual goals
Retain and grow your book of business, hitting GDR (Gross Dollar Retention) and CHS (Customer Health Score) targets
Drive adoption of core and new platform capabilities, leading to stronger customer maturity and satisfaction
Elevate customer feedback, especially regional needs (e.g., GDPR tooling or auditor support), to influence Vanta’s roadmap
Ensure customers have a clear path to compliance, continuously improving their security posture with confidence

Skills

Customer Success

Onboarding

Implementation

Product Adoption

Renewals

Upsells

SOC 2

ISO 27001

GDPR

HIPAA

Risk Management

Security Best Practices

Compliance Standards

Vanta

Automates SOC 2 compliance for businesses

About Vanta

Vanta simplifies the process of obtaining and maintaining SOC 2 certification, which is essential for organizations that manage sensitive customer data. The company offers a software-as-a-service (SaaS) platform that automates numerous checks to ensure that security controls are effective and compliant with industry standards. This automation helps small to medium-sized enterprises (SMEs) and tech companies monitor risks and vulnerabilities continuously, significantly reducing the time and cost associated with achieving SOC 2 compliance. Vanta's subscription-based model provides clients with a more efficient and cost-effective way to maintain compliance compared to traditional methods. The goal of Vanta is to transform the compliance process, allowing organizations to focus on their core operations while enhancing their security posture.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$343.4MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

100% Benefits Coverage

Flexible & Remote Work

Paid Parental Leave

Unlimited PTO

Health & Wellness

401(k)

Risks

Emerging competitors like ComplyCube could challenge Vanta's market position.

Healthcare data breaches may increase demand for more robust security measures.

Reliance on partnerships like HITRUST poses risks if standards evolve significantly.

Differentiation

Vanta automates up to 90% of audit preparation, reducing compliance costs significantly.

The platform offers real-time insights, enhancing trust and streamlining security reviews.

Vanta's HITRUST e1 solution automates 80% of requirements, ensuring continuous compliance.

Upsides

Vanta secured $150M in Series C funding, boosting its growth potential.

Partnership with HITRUST enhances Vanta's credibility in the healthcare sector.

Rising demand for automated compliance solutions supports Vanta's market expansion.

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