CX Systems & Automation Design at RingCentral

Denver, Colorado, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, UCaaS, Contact Center, AIIndustries

Requirements

Bachelor's degree in Business, Industrial Engineering, Information Systems, or related field (or equivalent experience)
Strong process thinking—you naturally see workflows, bottlenecks, and optimization opportunities
Technical aptitude with enthusiasm for AI tools, automation, and data analysis
Comfort with ambiguity and ability to structure problems independently
Excellent communication skills—you can explain complex processes to both technical and executive audiences
Bias toward action and execution, not just analysis
Experience with process mapping tools, data visualization, or project management

Responsibilities

Redesign Core Processes: Map current-state workflows, identify inefficiencies, and design future-state solutions that eliminate root causes of customer issues
Own Solution Development: Take ownership of specific workstreams within our systematic issue resolution framework, from discovery through implementation
Leverage AI & Technology: Apply AI tools and automation to scale process improvements and enhance issue detection and resolution
Drive Cross-Functional Change: Partner with Customer Experience, Engineering, Product, and Operations teams to implement sustainable solutions
Measure Impact: Define success metrics, track improvements in NPS and customer satisfaction, and communicate results to leadership
Innovate Continuously: Identify emerging issues through data analysis and customer feedback, proactively designing preventative solutions

Skills

Key technologies and capabilities for this role

Process OptimizationWorkflow DesignAI ToolsAutomationIssue ResolutionSystems AnalysisCross-Functional Collaboration

Questions & Answers

Common questions about this position

Is this a remote or hybrid position?

This is a hybrid position requiring 4 days a week in the office.

What salary or compensation does this role offer?

This information is not specified in the job description.

What skills and qualifications are required for this role?

Candidates need a Bachelor's degree in Business, Industrial Engineering, Information Systems, or related field, strong process thinking, technical aptitude with AI tools and automation, comfort with ambiguity, excellent communication skills, and bias toward action. Experience with process mapping tools, data visualization, or project management is also valued.

What is the company culture like at RingCentral?

RingCentral offers opportunities for talented individuals to make an impact, provides autonomy to redesign workflows and implement solutions, and fosters innovation through AI investments and cross-functional collaboration.

Who is the ideal candidate for this CX Systems & Automation Design role?

This role is ideal for a recent graduate or early-career professional with process optimization thinking, technical curiosity, AI fluency, and the ability to independently structure problems and drive execution.