CX Systems & Automation Design at RingCentral

Denver, Colorado, United States

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, UCaaS, Contact Center, AIIndustries

Bachelor's degree in Business, Industrial Engineering, Information Systems, or related field (or equivalent experience)
Strong process thinking—you naturally see workflows, bottlenecks, and optimization opportunities
Technical aptitude with enthusiasm for AI tools, automation, and data analysis
Comfort with ambiguity and ability to structure problems independently
Excellent communication skills—you can explain complex processes to both technical and executive audiences
Bias toward action and execution, not just analysis
Experience with process mapping tools, data visualization, or project management

Redesign Core Processes: Map current-state workflows, identify inefficiencies, and design future-state solutions that eliminate root causes of customer issues
Own Solution Development: Take ownership of specific workstreams within our systematic issue resolution framework, from discovery through implementation
Leverage AI & Technology: Apply AI tools and automation to scale process improvements and enhance issue detection and resolution
Drive Cross-Functional Change: Partner with Customer Experience, Engineering, Product, and Operations teams to implement sustainable solutions
Measure Impact: Define success metrics, track improvements in NPS and customer satisfaction, and communicate results to leadership
Innovate Continuously: Identify emerging issues through data analysis and customer feedback, proactively designing preventative solutions