CX Operations Analyst

Americas

Apply with AI Apply

$75,000 – $90,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Planning & Analysis (FP&A), Software, Artificial IntelligenceIndustries

Requirements

Candidates should have at least 2 years of experience in an operations or process-oriented role, demonstrating strong process orientation and an interest in building and scaling systems from scratch. Excellent communication skills and the ability to collaborate cross-functionally are essential, along with comfort working in a fast-paced, remote environment. Experience with support tools or AI-driven support solutions is a plus.

Responsibilities

The CX Operations Analyst will serve as the initial point of contact for customer inquiries, providing timely and high-quality support. This role involves designing, documenting, and implementing scalable support processes, and leveraging AI tools to automate and enhance support workflows. The analyst will collaborate with Customer Success Managers to understand customer needs and ensure proactive issue resolution, and work with the Product team to relay recurring issues and customer feedback for product improvements. Key responsibilities also include monitoring metrics like response time, resolution rates, and customer satisfaction to maintain best-in-class standards.

Skills

Customer Support

Client Inquiries

Process Implementation

Customer Success Management

Financial Planning & Analysis (FP&A)

Data Analysis

Aleph

Enhances spreadsheets for financial planning teams

About Aleph

Aleph enhances the financial planning and analysis (FP&A) process by improving the functionality of spreadsheets, which are widely used by finance teams. Instead of replacing Excel with new web-based tools, Aleph integrates advanced features into the familiar spreadsheet environment. This allows finance professionals to continue using a tool they are comfortable with while gaining access to real-time data integration, automated reporting, and collaborative capabilities. Unlike traditional FP&A solutions that require users to learn new systems, Aleph's approach minimizes the learning curve and maximizes productivity. The company operates on a subscription-based model, providing continuous updates and improvements to its software, which helps finance teams streamline their budgeting and forecasting tasks. Aleph's goal is to empower finance teams to work more efficiently and effectively by supercharging the spreadsheets they already rely on.

New York City, New YorkHeadquarters

2020Year Founded

$16.4MTotal Funding

SERIES_ACompany Stage

Fintech, Financial ServicesIndustries

11-50Employees

Benefits

Remote Work Options

Risks

Competition from established FP&A providers like Anaplan and Adaptive Insights is increasing.

Scaling operations in new markets like Nigeria may require additional resources.

Spreadsheet reliance may face criticism from companies seeking innovative FP&A tools.

Differentiation

Aleph enhances spreadsheet capabilities, unlike traditional FP&A tools replacing Excel.

Aleph offers real-time data integration with 150+ integrations, streamlining financial processes.

Aleph's no-code dashboards allow finance teams to interact with data easily.

Upsides

Growing demand for real-time data integration boosts Aleph's market potential.

No-code platforms trend supports Aleph's user-friendly approach for finance teams.

Aleph's expansion into Nigeria taps into emerging market fintech opportunities.

Land your dream remote job 3x faster with AI

Try Jobo Free