CX Data & Insights Analyst at General Motors

Warren, Michigan, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Bachelor’s degree in Business, Analytics, Computer Science, or related field, or equivalent experience
2 years’ experience in a data analyst, business analyst, or customer experience insights role
Proficiency in SQL and experience building reports/dashboards in Power BI
Experience working with VoC platforms (e.g., XM Discover/Clarabridge, Qualtrics, Medallia)
Strong presentation and storytelling skills; ability to translate data into actionable insights leveraging tools like PowerPoint and other Microsoft Office applications
Comfortable working in an ambiguous, fast-paced environment with shifting priorities
Excellent interpersonal and communication skills

Responsibilities

Compile and analyze structured and unstructured data from multiple sources, including VoC platforms, operational databases, and business systems
Develop and maintain Power BI dashboards and ad hoc reports to visualize customer experience metrics and insights
Query data using SQL to support deep-dive analyses and answer business questions as they arise
Synthesize complex data into clear, actionable stories and presentations for leadership and cross-functional teams
Collaborate with business partners to understand evolving needs and deliver insights that drive CX improvements
Present findings in a compelling, easy-to-understand manner, tailoring communication to technical and non-technical audiences
Support the team in both regular and ad hoc capacities, adapting to ambiguous and evolving business priorities
Identify opportunities for process improvement and recommend data-driven solutions

Skills

SQL

Power BI

Data Analysis

Voice of Customer

Dashboards

Data Visualization

Business Intelligence

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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