[Remote] Customer Value Director at Adobe

France

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Extensive relevant experience in digital transformation, value consulting, value engineering and/or a background in complex technology delivery/transformation programmes
Capability to exert influence on both customer stakeholders and internal Adobe counterparts, navigating challenging conversations that may emerge during the customer journey
Strong executive presence and presentation skills, comfortable collaborating with and presenting to C-suite executives (CIO, CMO, CFO, board-level)
An ability to understand and communicate the path to business value through technology transformation
Working knowledge of how Marketing, Engineering and Product teams function, particularly in the areas of digital experiences

Responsibilities

Strategic alignment: Partner with customer leadership to co-define business goals, strategic priorities, and Adobe’s role in supporting them. Translate customer objectives into value-focused roadmaps and measurable outcomes aligned to Adobe capabilities. Ensure internal teams are aligned to a shared strategic direction that guides execution and engagement
Outcome orchestration: Coordinate Adobe and partner teams to sequence delivery and capability deployment around customer value milestones. Act as the central orchestrator of execution—focused on outcome delivery, not project or task ownership. Identify and remove roadblocks to progress, ensuring a steady march toward defined value outcomes
Value governance: Define, track, and evolve KPIs aligned to customer objectives and value realization. Establish a governance rhythm with customer and Adobe stakeholders to review progress and recalibrate where needed. Lead the articulation of success through reporting and storytelling to showcase impact over time
Executive Partnership: Build and maintain trusted, strategic relationships with customer executives and senior stakeholders. Serve as the executive voice of Adobe, aligning communications to both business and technical leadership audiences. Elevate Adobe’s position as a long-term transformation partner, driving shared vision and sustained engagement
Market Development: Build strategic relationships, drive early-stage growth in market. Represent Adobe through thought leadership, networking, targeted engagement. Represent the voice of customer internally to align teams, escalate blockers, and influence roadmap discussion. Drive cross-functional engagement across Sales, Professional Services, Product, Support through insights, risks, and opportunity spotting

Skills

Strategic Alignment

Customer Success

Value Realization

Cross-functional Leadership

Roadmap Development

Outcome Orchestration

Business Transformation

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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