Customer Trainer at Vori

San Francisco, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Grocery Retail, Retail Technology, SaaSIndustries

Requirements

3–5 years of experience in training, customer onboarding, or retail operations (preferably in grocery, retail tech, or SaaS)
Proven success leading both in-person and virtual trainings
Excellent communication and presentation skills, with the ability to simplify complex information
Strong technical aptitude and familiarity with CRMs and learning tools
Must be based in Bay Area, Southern California, the New York Tri-State area, or near a major metro airport for easy travel access
Valid driver’s license and ability to travel frequently
Grocery or retail industry knowledge a plus
Engaging communicator who makes learning fun, clear, and memorable
Empathetic and patient
Adaptable and resourceful, thriving in dynamic environments
Hands-on learner who masters the product and translates knowledge to customers
Collaborative teammate
Flexible and dependable with travel and shifting schedules

Responsibilities

Deliver engaging trainings: Lead hands-on training sessions for new and existing customers — both remote and onsite — to ensure every user is confident using the Vori platform
Adapt to every audience: Adjust teaching style to meet learners where they are — from tech-savvy users to first-time digital adopters
Onsite success: Travel to customer locations to conduct go-live trainings, troubleshoot in real time, and ensure smooth system adoption
Customer empowerment: Serve as a trusted guide, answering questions with empathy and patience while reinforcing best practices
Continuous improvement: Gather customer feedback after sessions and share insights with the Onboarding and Product teams to improve training delivery and overall customer experience
Support training materials: Provide input to refine slides, scripts, and user guides — ensuring content stays accurate and aligned with real-world customer needs
Team collaboration: Partner closely with Onboarding, Customer Success, and Product teams to stay up to date on feature changes and share customer insights
Travel flexibly — Work with customers across regions, focus is in Bay Area, SoCal or the Tri-State area, plus additional travel to customers outside of those locations

Skills

Key technologies and capabilities for this role

Customer TrainingOnsite TrainingRemote TrainingAdult LearningCustomer OnboardingFeedback CollectionTroubleshootingPublic SpeakingAdaptabilityEmpathy

Questions & Answers

Common questions about this position

What is the work arrangement and travel requirements for this role?

The role involves a mix of remote virtual trainings and onsite in-store training sessions, requiring flexible travel to customer locations with a focus in Bay Area, SoCal or the Tri-State area, plus additional travel outside those locations.

What salary or compensation is offered for the Customer Trainer position?

This information is not specified in the job description.

What key skills and qualities are required for this role?

Key qualities include being an engaging communicator who makes learning fun and clear, empathetic and patient with customers, adaptable and resourceful in dynamic environments, a hands-on learner who masters the product, and a collaborative teammate.

What is the company culture like at Vori?

Vori has a mission-driven culture focused on helping independent grocers thrive, with an energetic, adaptable, and customer-obsessed team environment where early team members help shape training standards.

What makes a strong candidate for the Customer Trainer role?

Strong candidates are energetic, adaptable, customer-obsessed individuals who thrive in dynamic environments, love helping people succeed, excel at engaging communication, show empathy and patience, and enjoy travel for onsite customer support.

Vori

Operating system for grocery retailers

About Vori

Vori offers an operating system designed for grocery retailers to improve efficiency by centralizing data and digitizing workflows. The platform connects various data points in the food supply chain, allowing grocery stores to manage operations digitally instead of relying on paper processes. By integrating with existing systems like QuickBooks and BRData, Vori helps independent grocers streamline their inventory and supply chain management. The company's goal is to enhance the grocery retail industry by making operations smoother and more efficient.

East Palo Alto, CaliforniaHeadquarters

2019Year Founded

$9.9MTotal Funding

SERIES_ACompany Stage

Food & Agriculture, Consumer SoftwareIndustries

11-50Employees

Benefits

Competitive salary & equity

Personal financial advisor

Remote work, with an office when you need it

Stipend to set up your home office

Regular team events and retreats

Unlimited PTO, with minimum 21 days off

Generous paid parental leave

Health, dental & vision insurance

401k

Risks

Increased competition from platforms like Afresh with significant funding.

Decline in North American investment for food waste solutions.

Potential overestimation of market size could lead to unrealistic growth expectations.

Differentiation

Vori is the only modern B2B operating system for the grocery industry.

Vori's platform connects data across the food supply chain seamlessly.

Vori integrates with existing systems like BRData and Microsoft Dynamics.

Upsides

Vori addresses food access and waste with advanced technology.

Vori's AI-powered VoriOS enhances supply chain management for independent grocers.

Vori's recent $10M funding supports expansion and product development.

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